Operations Manager (Catering)

Deliveroo; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent food delivery service is seeking an Operations Manager for Catering to oversee daily operations, strengthen partnerships, and ensure efficient service delivery. Candidates should have a strategic mindset, strong leadership skills, and be comfortable with data analysis. This is an opportunity to contribute to the scaling of the Catering proposition in new markets.

Benefits

Healthcare benefits

Generous annual leave

Parental leave

Pensions

Qualifications

• Experience leading and scaling operational projects in fast-paced environments.
• Proven ability to influence and build consensus among diverse teams.
• Comfortable working in ambiguous situations and iterating on undefined products.

Responsibilities

• Manage day-to-day operations of the Catering proposition.
• Handle relationships with Catering delivery providers to enhance performance.
• Design and implement a Catering launch playbook for new markets.
• Collaborate with various teams to improve processes and troubleshoot issues.
• Work with marketing on go-to-market content timelines.
• Drive improvements through data tracking and reporting.

Skills

Leadership in operational projects

Strategic mindset

Stakeholder management

Entrepreneurial mindset

Problem-solving

Data analysis

Job description

The Team

Deliveroo for Work is on a mission to help businesses create satisfied and engaged teams by delivering great food for their working days. From team lunches to late‑night meals to office events and even pantry supplies – Deliveroo for Work has every business food need covered.

Deliveroo for Work is Deliveroo’s B2B arm, offering simple and flexible food‑spending solutions to corporate clients across seven global markets. We’re a fast‑growing scale‑up within Deliveroo and have achieved double‑digit growth over the past two years by accelerating product, commercial and marketing initiatives. A key focus in 2026 is to scale our Catering solution for our clients with the goal of delivering exceptional large‑order experiences for office occasions. As the Operations Manager for Catering, you will play a key role in developing the Catering proposition and scaling to new markets.

What you’ll be doing

• Own and manage the day‑to‑day operations of Deliveroo for Work’s Catering proposition. You will be responsible for ensuring operational consistency across processes with clients, restaurant partners and delivery partners.
• Responsible for the relationships with the Catering delivery providers, including running WBRs and MBRs to consistently monitor and improve performance. You will present and report regularly to the DfW Leadership team on performance to ensure reliable deliveries.
• Responsible for designing a Catering launch playbook to support regional and international rollout. You will also own the implementation of operational systems and processes in new markets.
• Closely collaborate with Product, Restaurant, Packaging and Care Teams to improve existing processes, identify opportunities to improve process efficiency, troubleshoot recurring issues and work cross‑functionally to implement solutions.
• Work closely with the Deliveroo for Work Marketing Team on Catering go‑to‑market content timelines.
• Drive data‑informed improvements through continuous tracking and reporting across a wide range of metrics.

Requirements

• Experience in leading, executing and scaling operational projects and initiatives, ideally within a fast‑paced environment.
• Proven strategic mindset with a track record of shaping and executing operational strategies.
• Excellent stakeholder management and communication skills with a proven ability to influence, persuade and build consensus to take multiple teams with you on the journey.
• Have an entrepreneurial mindset and comfortable working hands‑on in ambiguous environments – building, testing and iterating where products are still being defined.
• Strong problem‑solving and strategic ability with experience in building a structured approach to breaking down complex problems.
• Proven data‑driven mindset, track record in data analysis and utilising data to make informed decisions.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology‑driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, wellbeing, parental leave, pensions and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country‑specific – please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest‑growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.