Operations Manager, BHX8

Amazon; Redditch; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global e-commerce company in Redditch is seeking an Operations Manager to oversee a team of Area Managers and drive operational excellence. The ideal candidate will possess a Bachelor's degree or higher and have demonstrable experience in team management and operational improvement. This role requires strong analytical skills and the ability to collaborate across multiple teams to enhance performance. Competitive salary and benefits included.

Qualifications

• Proven experience in managing teams to achieve operational goals.
• Ability to analyze performance metrics and implement improvements.
• Strong communication and collaboration skills with cross-functional teams.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead operational teams on a shift to improve site performance.
• Design and deliver initiatives to enhance operational performance.

Skills

Leadership

Team Management

Operational Excellence

Analytical Skills

Education

Bachelor's degree or PhD

Job description

Overview

Operations is the beating heart of Amazon. This key part of our business ensures we fulfil and dispatch orders efficiently so that our customers get their items on time. It is driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You'll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you'll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You'll be a source of leadership and support your team to be the best managers they can be.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.

Basic Qualifications

• Bachelor's degree, or PhD

Preferred Qualifications

• Master's degree, or Master's degree in management, business administration, economics, engineering, marketing

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations information for more details. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.