Operations Manager - Belgium

Westfield Health; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

An international health and wellbeing service provider seeks an Operations Manager to lead the Tennis, Pool, and Fitness Departments in Belgium. This role will oversee daily operations, ensure quality service delivery, and collaborate with NATO stakeholders. The ideal candidate has a Bachelor's degree in Sport Management and experience in a leadership role within sports or wellness. The position offers a competitive salary plus benefits, emphasizing operational excellence and performance management.

Benefits

4000€ monthly salary

8% holiday allowance

Eco-cheques

3 days compensation for collective closure at NATO

Qualifications

• Bachelor's degree in Sport Management, Health Promotion, or equivalent required.
• Established experience in leadership roles within sports or wellness environments.
• Experience with multi-service environments is beneficial.

Responsibilities

• Oversee daily operations of sports, fitness, and wellbeing services.
• Ensure performance and service quality standards are met.
• Collaborate with stakeholders for compliance and operational excellence.

Skills

Leadership in sports and health environments

Operational coordination

Data-driven performance orientation

Fluent English communication

Multicultural communication

Education

Bachelor's degree in Sport Management, Health Promotion, Hospitality or equivalent

Job description

Operations Manager - Belgium

Westfield Health Group is home to Westfield Health, High Five Health Promotions and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported, as demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

Job Title : Operations Manager - Sports

Location : NATO Sport Centre, Belgium

About the role

The Operations Manager leads the Tennis, Pool, and Fitness & Wellbeing Departments, ensuring operational excellence, programme quality, and team performance across all service areas. As the key liaison with NATO for all sports and wellbeing matters, you will collaborate closely with the Experience & Quality Manager to maintain compliance and excellence under the strategic supervision of the GM.

Together with the Experience & Quality Manager, this role also supports community engagement, marketing initiatives, and membership growth. You will focus on, and monitor, performance outcomes, participation metrics, and programme visibility, ensuring both impact and sustainability.

Your responsibilities

• Oversee the day-to-day operations of sports, fitness, pool, and wellbeing services.
• Ensure performance, service quality, and achievement of KPIs and contractual goals.
• Manage, coach, and develop department coordinators and staff.
• Implement and monitor training plans, schedules, and service delivery standards.
• Develop and evaluate member programmes, initiatives, and engagement events.
• Contribute to business cases, budgets, and performance reporting aligned with the strategic direction.
• Collaborate with the Operations Manager – Experience & Quality for compliance, health & safety, and operational excellence.
• Act as key liaison with NATO stakeholders for all sports, aquatics, and wellbeing-related topics.

What you’ll bring

• Bachelor's degree in Sport Management, Health Promotion, Hospitality or equivalent.
• Established experience in a leadership role within a sports, health, or corporate wellness environment.
• Operational coordination, team management, and service excellence experience.
• Experience working in multi-service environments (fitness, wellness, events, etc.).
• Able to manage both administrative and people management responsibilities.
• Data-driven and performance-oriented, with strong attention to detail.
• Skilled communicator, able to interface with clients, stakeholders and teams in a multicultural environment.
• Fluent in English (written and spoken); French and / or Dutch is a strong asset.
• Ability to utilise planning, HR and operational systems.

Salary, Perks & Benefits

• 4000€ bruto / month + small company car
• 8% holiday allowance
• Eco-cheques (EUR 20 p.m. based on fulltime employment)
• Compensation of 3 days for the collective closure at NATO

Next steps and support :

If you think you fit the bill, we would love to hear from you!

Please note, while we welcome global talent, we’re currently unable to sponsor work visas.

We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.