Operations Manager

Red Sky Personnel; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company in transportation and logistics is seeking an experienced General Manager to oversee operations at Bristol Airport. The successful candidate will ensure customer excellence, manage a large team, and maintain compliance with operational standards. Applicants should possess significant management experience in a demanding environment, with strong leadership abilities.

Qualifications

• Minimum 5 years of senior-level people management experience.
• Management experience in a high-pressure, customer-focused environment.
• Full UK driving licence and right to work in the UK.

Responsibilities

• Oversee service delivery at Bristol Airport, ensuring operational standards.
• Foster relationships with stakeholders and manage operational issues.
• Deliver reports on operations and ensure compliance with protocols.

Skills

People Management

Operational Control

Customer Excellence

Communication

Health & Safety Standards

Tools

AvTech

Power BI

MS Office

Job description

Red Sky is recruiting on behalf of our client for an experienced General Manager to lead operations at Bristol Airport. The role requires a strong, strategic leader with a minimum of 5 years of people management experience at General Manager level, ideally in a high-pressure, customer-focused environment.

Role Purpose

To oversee the effective and profitable delivery of services at Bristol Airport, with a focus on customer excellence and strong operational control. The General Manager will lead both PRM and Cobus operations in line with strategic business objectives, maintain relationships with key stakeholders, and ensure compliance with all service level agreements and standards.

Key Responsibilities

• Operational

Provide 24/7 support for operational issues and ensure effective shift cover. Maintain service quality, staffing, and company image. Handle complaints, ensure equipment readiness, and remain proficient in key systems (AvTech, Power BI, MS Office).

• Engagement

Foster strong relationships with airlines, partners, and stakeholders. Attend key meetings and maintain open, effective communication across the airport.

• Reporting

Deliver clear weekly/monthly reports on operations, complaints, performance, and incidents. Provide CAA/ECAC data and analyse service issues through Power BI.

• Processes & Compliance

Ensure compliance with all airport protocols, safety regulations, and internal procedures. Oversee audits, servicing, and incident reporting.

• People Management

Lead and support a large team with a focus on performance, attendance, and development. Manage rosters, absences, and maintain a structured meeting rhythm.

• Health & Safety

Promote and maintain high health and safety standards. Ensure proper use of PPE, escalate risks, and support investigations and training compliance..

Required Experience and Skills

• Minimum 5 years of senior-level people management, ideally in aviation or a similar operational environment.
• Minimum 2 years in a management role.
• Full UK driving licence.
• Right to work in the UK.
• Must pass a DBS check and provide 5 years of referencing.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Transportation, Logistics, Supply Chain and Storage

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