Operations Manager

Axis CLC; Stratford-upon-Avon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A property services provider in Stratford-upon-Avon is seeking an experienced Operations Manager to lead repairs and maintenance contracts. The role requires proven experience in contract management and strong leadership skills. You will manage multi-disciplinary teams while ensuring safety, efficiency, and customer satisfaction. This position offers a competitive salary and a range of employee benefits including a company vehicle and 25 days of holiday.

Benefits

Competitive salary

Company van and fuel card

25 days’ annual leave + bank holidays

Colleague referral fee

Long-service awards

Perkbox discounts

Paid volunteer day

Ongoing training and support

Qualifications

• Proven experience in contract or operations management within the repairs and maintenance sector.
• Trade or technical background with good understanding of building maintenance.
• Excellent leadership, communication, and stakeholder management skills.

Responsibilities

• Lead the operational delivery of a large responsive repairs and voids contract.
• Manage a multi-disciplinary team including Supervisors, Admins, and Subcontractors.
• Oversee quality, safety, and environmental standards, promoting health and safety culture.

Skills

Contract management

Leadership

Communication

Budget control

Health & Safety compliance

Job description

About Us

Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years’ experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group.

This role supports our long‑term partnership with Notting Hill Genesis (NHG), one of London’s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well‑maintained, using modern digital systems to keep work flowing smoothly.

The Role

We’re looking for an experienced and commercially minded Operations Manager to lead and oversee our NHG repairs and maintenance contract.

You’ll be responsible for delivering a high‑performing, customer‑focused service, managing supervisors, administrators, and field teams to ensure safety, quality, efficiency, and profitability across all areas. Working closely with the client, you’ll drive operational excellence, financial performance, and service improvement.

What You’ll Do

• Lead the operational delivery of a large responsive repairs and voids contract, ensuring financial viability and customer satisfaction.
• Manage a multi-disciplinary team including Supervisors, Admins, Resident Liaison Officers and Subcontractors.
• Drive contract performance to meet and exceed KPIs, budgets and quality targets.
• Build and maintain strong relationships with client representatives and resident groups.
• Monitor productivity, workflow, and resource allocation to ensure efficiency and right‑first‑time delivery.
• Oversee quality, safety, and environmental standards, promoting a strong health and safety culture across all operations.
• Ensure works are completed to specification, on time, and within budget.
• Provide clear leadership, coaching, and direction to teams to promote engagement and professional development.
• Prepare and present reports on performance, profitability, and client satisfaction.
• Support innovation and continuous improvement to enhance contract outcomes.
• Ensure compliance with company policies, NICEIC, and legislative standards.

About You

You’re an experienced operational leader with a background in repairs, maintenance, or construction. You combine strong commercial awareness with a collaborative approach, ensuring your teams perform effectively while maintaining high standards of safety, quality, and resident care.

Requirements

• Proven experience in contract or operations management within the repairs and maintenance sector.
• Trade or technical background with a good understanding of building maintenance.
• Strong knowledge of contract management principles, KPIs, and budget control.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to manage multiple priorities and lead teams to deliver under pressure.
• IT literate and systems driven.
• Understanding of Health & Safety legislation and compliance procedures.
• Full UK Driving Licence

What We Offer

• Competitive annual salary
• Company van and fuel card for work purposes
• 25 days’ annual leave + bank holidays
• Up to £2,000 colleague referral fee
• Long‑service awards at key milestones
• Perkbox – discounts on coffee, cinema, travel and wellbeing
• 1 paid volunteer day each year
• Ongoing training, support and progression, Axis promotes from within

Our Commitment

Many faces, One Axis. We’re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed.