Operations Manager

NHS; Sleaford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare practice in Sleaford is seeking an Operations Manager to oversee daily operations and support patient care. The ideal candidate will have strong leadership and communication skills, with experience in multidisciplinary team management and healthcare settings. This role offers the chance to contribute to high-quality patient service and ensure compliance with health regulations.

Qualifications

• Experience managing multidisciplinary teams.
• Experience working in a healthcare setting.
• Experience chairing meetings and producing minutes.

Responsibilities

• Oversee daily operations of the practice.
• Manage reception and administration teams.
• Ensure compliance with CQC regulations.

Skills

Leadership skills

Communication skills

Problem-solving

Time management

Understanding of clinical coding

Education

Leadership and/or management qualification

AMSPAR qualification (level 5)

GCSE Maths and English at Grade C or above

Job description

An exciting opportunity has arisen for an Operations Manager to support our Practice Manager in providing leadership to our team, and manage the operational aspects of our busy but friendly rural practice.

Are you a dynamic and forward-thinking manager looking for a new opportunity? We are searching for a highly motivated team player who can support us to continue delivering excellent patient care. Applicants need to be well organised and innovative with outstanding leadership and communication skills. Whilst having the day-to-day responsibility for the operational aspects of the Practice, there will be close support from the Practice Manager and GP Partners.

Main duties of the job

A key leadership role to support the Practice Manager in all aspects of practice functionality, motivating & managing staff, optimising efficiency and overall performance; ensuring the practice achieves its long-term strategic objectives in a safe and effective working encironment.

About us

We are a small, friendly, rural Practice situated in a beautiful village with approximately 6,200 patients and use SystmOne clinical system. We strive to ensure an excellent high-quality service is provided by all members of Practice staff, always putting the medical care of our patients at the forefront of all decisions. We work collaboratively with our neighbouring practices and our Primary Care Network team.

Job responsibilities

The Operations Manager will be responsible for overseeing the day-to-day operations of the practice including provision and development of a high quality patient service upholding our excellent local reputation; premises and health & safety management; providing leadership & guidance; direct line management of Reception & Administration teams; assist with responsibility for the HR function of those staff they line manage; development, implementation & review of practice policies & procedures; implement systems to ensure compliance with CQC regulations & standards.

Person Specification

Experience

• Experience of: managing multidisciplinary teams; working with the general public; performance management (including appraisal writing, staff development & disciplinary procedures); understanding of Health & Safety requirements and experience of successfully developing and implementing projects.
• Experience of: working in a healthcare setting / General Practice; understanding and experience of HR; chairing meetings, producing agendas and minutes.

Qualifications

• Excellent literacy and numeracy skills with an expectation of having both GCSE Maths and English at Grade C or above.
• Leadership and / or management qualification.
• Association Member of IPGM in view of becoming a full member (MIGPM).
• AMSPAR qualification (level 5 in Primary Care and Health Management).

Knowledge and Skills

• Excellent communication and interpersonal skills.
• Proven leadership skills.
• Problem solver with the ability to process information accurately and effectively.
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
• Effective time management.
• Able to work both as a team member and autonomously.
• Understanding of clinical coding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.