Operations Manager

HSBC; Sheffield; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading banking and financial services organization is seeking an experienced Operations Manager to oversee the design and implementation of operational processes for Cybersecurity. The role demands strong leadership and management capabilities, with a proven track record in the financial services industry. Key responsibilities include workforce planning, budgeting, and stakeholder engagement. Candidates should have substantial experience in cybersecurity, analytical skills, and the ability to drive business outcomes. The position is based in Sheffield, UK, and promotes an inclusive work environment.

Qualifications

• Proven track record in senior executive roles within financial services.
• Ability to tailor messages for different audiences effectively.
• Understanding of cybersecurity and technology risk management.
• Experience in managing within a complex matrix environment.
• Strong analytical skills to synthesize and analyze complex data.
• Demonstrable experience in financial planning and transformation.

Responsibilities

• Define and maintain a workforce plan in line with the financial strategy.
• Partner with teams to execute workforce lifecycle strategies.
• Drive alignment in workforce strategy for Cybersecurity.
• Oversee budgeting and cost management processes.
• Ensure program financial reporting aligns with objectives.
• Engage stakeholders for analysis and support in decision-making.

Skills

Senior executive leadership

Verbal and written communication

Cybersecurity knowledge

Analytical and problem-solving

Financial and commercial awareness

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential – whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operations Manager.

Reporting to the Group Chief Information Office (GCIO) Operations Director for Cybersecurity the Operations Manager, will be responsible for the design, implementation, and management of efficient global operational processes for all COO related activities for the Capability, including Workforce Management, Financial Management, Portfolio & Accountability, Governance, and 3rd Party management. They will work closely with both their GCIO Cybersecurity COO team to leveraged the relevant pillar teams, and with the central GCIO COO pillar teams to simplify and standardize processes through adoption of best practice to provide a best in class, cohesive, and consistent service offering across GCIO, as well as working closely with partners in the People Function, Procurement, Finance, Risk, Compliance and Group Transformation.

In this role, you will:

• Define and maintain a rolling 3-year Service line workforce plan in line with the Cybersecurity financial plan and aligned to the wider GCIO & Group workforce & location strategies
• Partner with the GCIO & GBGF Workforce pillar head and people partner teams, to cascade & execute across all service line resources, the 3 pillars of workforce lifecycle
• Execution of GCIO workforce strategy for Cybersecurity to drive alignment to the future state, leveraging People services as required for - hiring at scale, conversion programs, outsourcing, insourcing, HSBC as brand of choice, emerging talent programmes, external market insights and social media strategy
• Effective budgeting, planning and cost management processes for total spend across service line
• Detailed & clear reporting and MI including transparency of cost base for the senior service Line leadership team through accurate, consistent, and timely reporting
• Deal Initiation – ensure alignment of key parties to agree objectives and support the development of the Tech Business strategy to deliver. Ensure both a vertical and horizontal view is considered through value streams and co-design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling – this will need to happen for not only new deals but also with the current landscape of providers
• Oversight of programme financial reporting tracking forecast/actuals, tracking, validating and reporting programme financial benefits
• Analysis, stakeholder engagement and support to external parties, on behalf of or in support of their CIO

Qualifications

• Proven track record of senior executive leadership and management roles within the financial services industry, preferably within multinational banks
• Strong verbal and written communication skills – able to translate complex situations into a simple digestible message and able to tailor message according to the target audience/ able to create impactful presentations and updates for a senior audience
• Understanding of Cybersecurity together with a broad technology and risk management experience. This includes but is not limited to cybersecurity control design and implementation, operational process and incident response and knowledge of the external environment – regulatory, political, competitor and market
• Experience of managing within a complex matrix environment.
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes
• Deep financial and commercial awareness
• Demonstrable experience in managing significant financial and resource plans, organisational transformation, and project portfolio management

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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