Operations Manager

Amazon; Rochester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Rochester is seeking an Operations Manager to oversee site operations, ensuring efficiency and safety. The ideal candidate will lead a team, implement process improvements, and utilize data to influence decisions. Relevant experience in people management and strong communication skills are essential. A degree is required. This role offers a dynamic work environment focused on operational excellence.

Qualifications

• A degree is required.
• Relevant experience in people management is essential.
• Ability to communicate with a wide range of stakeholders is necessary.
• Advanced proficiency in verbal and written English is required.

Responsibilities

• Create a culture of safety and wellbeing.
• Implement changes to maintain high quality and productivity.
• Oversee projects to optimize productivity and quality of service.
• Analise shift performance and drive operational excellence.

Skills

People management

Data analysis

Stakeholder communication

Lean methodologies

Education

Degree

Tools

MS Office Suite

Job description

Overview

Job ID: 3103105 | Amazon UK Services Ltd. Operations is the beating heart of Amazon. This key part of our business ensures we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Operations Manager, you’ll ensure your site runs smoothly to meet customer demand. You will lead a team that helps keep our operations safe, efficient, and of high quality and take on a number of projects across our network to drive productivity.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices
• You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and operational flow responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and operational flow responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Basic Qualifications

• A degree
• Relevant experience in people management
• Relevant experience of communicating with a wide range of stakeholders, including peers and leadership
• Relevant experience in using data or anecdotal evidence to influence business decisions
• Advanced proficiency in verbal and written English and local language

Preferred Qualifications

• Experience working with Lean, Six Sigma and Kaizen techniques
• Experience working in another logistics environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.