Operations Manager

NHS; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established GP Practice in Plymouth seeks an adaptable Operations Manager to manage day-to-day operations and lead front-line teams. The candidate must have strong IT skills and experience in a healthcare environment. This leadership role involves taking charge of the reception and call handling team while being part of the senior management group. A flexible approach to work across multiple sites is essential for success.

Qualifications

• Proven experience in a healthcare environment.
• Strong IT clinical or similar systems experience.
• Flexibility to work across multiple sites.

Responsibilities

• Run the day-to-day operation services.
• Take ownership of reception and call handling team.
• Participate as part of the senior management group.

Skills

IT literacy

Experience managing front-line teams

Ability to adapt to changing business needs

Job description

Job Summary

You will be an adaptable, IT literate Operations Manager who will run the day‑to‑day Operation services. This is a hands‑on leadership role with operational, tactical and strategic responsibilities.

Applications are welcome via NHS jobs but for ease and to ensure that your CV and Letter is received in the format you intended you may wish to email us directly.

Main duties of the job

The role will evolve according to the strengths of the post holder, the skills of others in the practice and the changing needs of the business. The successful candidate must be able to accept a fluid portfolio of responsibilities, take ownership of the reception and call handling team and be part of the senior management group. You will have proven experience managing front‑line teams in a busy healthcare or similar environment with strong IT clinical or similar systems experience. Please see full Job Description and Person Specification.

About Us

We are a well‑established, busy and growing GP Practice operating from two surgeries with a friendly and supportive team of 40+ staff (GP Partners, Clinical, Admin and Patient Support teams). We look after a growing patient list that currently stands at 14,250 patients. The successful candidate must be flexible to work across both our sites (Mutley and Woolwell) with some occasional work at other sites as required.

Details

Date posted: 10 November 2025

Pay scheme: Other

Salary: £16 an hour

Contract: Permanent

Working pattern: Full‑time, Part‑time, Flexible working

Reference number: A1608‑OpsNov25

Job locations:

• 3‑5 Lisson Grove, Plymouth, Devon, PL4 7DL
• Woolwell Medical Centre, School Drive, Plymouth, PL6 7TH

Person Specification

Essential

Please see attached file for full Job Description and Person Spec. These can also be found on the vacancies page of our website.

Desirable

Please see attached file for full Job Description and Person Spec. These can also be found on the vacancies page of our website.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Lisson Grove and Woolwell Medical Centre

Address: 3‑5 Lisson Grove, Plymouth, Devon, PL4 7DL

Employer's website: https://www.lissongroveandwoolwellmc.co.uk/