Operations Manager

Serco Limited; Oxford; On-site; GBP 26,000 - 31,000; Full time

Job summary

A community-focused leisure organization in Oxford is seeking an Operations Manager to oversee day-to-day operations of the ice rink. The role involves staff management, facility upkeep, customer service, and financial management. The ideal candidate will have a background in leisure operations and a proven track record of implementing effective strategies. Join us to make a difference in the community while enjoying excellent benefits and opportunities for professional growth.

Benefits

Free membership at the Centre

Discounted classes and facilities

Development and training opportunities

Employer matched pension contribution

21 days annual leave plus public holidays

Life assurance up to 2x base salary

Qualifications

• Previous experience as an Operations Manager in leisure.
• Ability to implement strategies for improved effectiveness.
• Proven relationship-building skills.

Responsibilities

• Supervise and manage staff, including scheduling and training.
• Maintain ice surface and equipment for optimal conditions.
• Oversee facility upkeep and maintenance.
• Address customer inquiries and ensure positive experiences.
• Implement safety protocols and ensure compliance.
• Monitor inventory levels and manage supply expenses.
• Assist with budgeting and financial tracking.
• Work on strategic planning and operational improvements.
• Maintain accurate records of operations.

Skills

Staff management

Financial management

Customer service

Strategic planning

Inventory management

Job description

Location: Oxford Ice Rink

Job type: Permanent/Full time

Working Hours: 40 hours per week to cover a mixture of early, late & weekend shifts

Salary: £31,000 + Excellent benefits

Here at More Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for an Operations Manager to join our centre.

As the Operations Manager, you will be responsible for the day-to-day organisation of work and the allocation of tasks in support of the General Manager, responsible for the tracking of work progress, stock management, and ensuring that planned and reactive maintenance plans meet the needs of both the operational demands of the establishment as well as the contractual requirements set by the customer.

Responsibilities

• Supervising and managing staff: This includes scheduling, training, performance management, and potentially hiring/firing decisions.
• Maintaining ice surface and equipment: Ensuring the ice is in optimal condition for skating and managing repairs or maintenance of related equipment.
• Facility management: Overseeing the overall upkeep and maintenance of the ice rink facility, including public areas, changing rooms, and other amenities.
• Customer service: Addressing customer inquiries, resolving issues, and ensuring a positive experience for rink users.
• Safety and compliance: Implementing and enforcing safety protocols, conducting regular inspections, and ensuring compliance with relevant regulations.
• Inventory and supply management: Monitoring inventory levels, ordering supplies, and managing related expenses.
• Financial management: Assisting with budgeting, expense tracking, and financial reporting.
• Strategic planning and operational improvements: Working with the General Manager to implement new initiatives, improve efficiency, and achieve operational goals.
• Record keeping: Maintaining accurate records of maintenance activities, operational performance, and other relevant data.

What you'll need to do the role

• You will have previous experience as an Operations Manager or similar within leisure, with the ability to implement the strategy devised by the OxfordSenior Management team underpinning good decisions, that maximize its effectiveness.
• Proven experience using a range of influencing processes to build commitment to changes required for long-term outcomes. Identifying, building, and maintaining mutually beneficial long-term relationships internally & externally to deliver business success.
• Ability to simplify complex situations and data and spot the underlying key issues.

If you feel you meet the above criteria and are looking for a new challenge, please apply at the nearest convenience.

Why Join us

Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• 21 days annual leave + Public Holidays (Pro rata for part time)
• Life assurance up to 2x base salary
• For all Leisure benefits - Employee Benefits (moreleisure.com)