Operations Manager

iQ Student Accommodation; Oxford; On-site; GBP 33,000 - 36,000; Full time

Job summary

A leading student accommodation provider in Oxford is seeking an Operations Manager to oversee the performance of the site. The role involves team leadership, financial reviews, and ensuring resident satisfaction. The ideal candidate is a proactive individual with management experience in a similar environment. This position offers competitive pay and a supportive team culture.

Benefits

Great benefits

Learning and development opportunities

Fun working environment

Qualifications

• Management experience in a hotel, gym, or restaurant setting.
• Strong people skills, personality, and potential.

Responsibilities

• Coaching, developing, and motivating your team to drive performance.
• Promoting resident satisfaction by addressing reviews and complaints.
• Conducting monthly financial performance reviews.

Skills

Coaching and developing teams

Strategic planning

Customer service

Financial management

Compliance management

Job description

Operations Manager

Employer
iQ Student Accommodation

Location
Oxford

Salary
£33k - 36k per year + benefits

Closing date
15 Dec 2025

Sector
Hotel jobs, Hotel General Manager, Hotel Management

Job Type
Full Time

Job Details

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our Operations Manager is responsible for all aspects of running an efficient, safe, and profitable site whilst focusing on the company's key objective of giving our students their best year yet! This role is an amazing opportunity for an ambitious individual looking to really make an impact on our student's experience with IQ!

Key Responsibilities

• Coaching, developing and motivating your team to drive performance
• A proactive and strategic approach to people planning to ensure the site is appropriately staffed at all times
• Promoting resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with appropriately
• Being accountable for leasing performance in your cluster
• Conducting monthly financial performance reviews and managing the sites Profit & Loss (P&L) Account
• Managing the sites balanced scorecard metrics and always looking for ways to enhance the performance of the site
• Ensuring resident welfare and offering support services where appropriate
• Managing and monitoring compliance in line with health and safety standards
• Responsible for scheduling planned maintenance and reporting processes
• Collaborates with the central support teams to ensure their site gets the required support at all time
• Builds effective relations with external stakeholders such as universities, education providers and the local community

What makes a great iQer?

We're looking for an enthusiastic leader who thrives in a get‑stuff‑done kind of environment. You'll roll your sleeves up, lead a team and be a great communicator. Management experience is desired – this could be in a hotel, gym or restaurant – but we are much more interested in your people skills, personality and potential. In exchange you’ll receive great benefits and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job – it’s the chance to carve out your future and build a career in a truly diverse and fun environment. Ready to feel like you’ve got the best job ever? Apply today!

Company

We're iQ Student, the 2nd largest provider of student accommodation in the UK. Our mission is to reimagine the student living experience, and give our Students their best year yet. We always look for passionate individuals who want to make a difference to our students' lives. In return we can offer you a fun working environment, excellent perks and we'll also help you to develop in your career with our awesome learning and development opportunities.

Company info

Mini‑site
iQ Student Accommodation

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