Operations Manager

TC Facilities Management; Northampton; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading facilities management company is seeking an experienced Operations Manager to oversee key national accounts across England and Scotland. This role involves managing operational standards, leading a team to achieve KPIs, and driving service excellence through data insights. Candidates should have a strong background in managing large operations, preferably in cleaning or facilities management, and possess excellent leadership and analytical skills. Competitive salary up to £55,000 plus car allowance, private health insurance, and career development opportunities offered.

Benefits

Car allowance

Laptop & company phone

Pension scheme

Private health insurance

Career development opportunities

Qualifications

• Proven experience managing large-scale operations, ideally in cleaning or FM.
• Strong analytical skills with the ability to turn data into actionable insights.
• Knowledge of Health & Safety and COSHH regulations.

Responsibilities

• Overseeing all sites within the account and ensuring operational standards are met.
• Using performance data to identify trends, highlight issues, and drive improvements.
• Managing customer relationships, addressing escalations, and maintaining high satisfaction levels.

Skills

Operational expertise

Analytical skills

Stakeholder management

Leadership

Excel proficiency

Job description

About The Role

Operations Manager

Location: National UK (England & Scotland, travel to customer sites required)
Salary: £50000-55000 per year, plus car allowance, private healthcare and benefits
Hours: 42 per week, Monday to Saturday

Take the Lead on One of Our Key Accounts

We're looking for an experienced Operations Manager to take ownership of one of our most important national accounts. This is a high‑profile role where you'll manage the contract end‑to‑end, lead the team on the ground, and use performance data to make smart decisions that drive results.

We need someone who can combine operational expertise with a strategic mindset. You'll monitor performance across multiple sites, spot trends in the data, and take action to ensure we deliver excellent service while meeting financial and compliance targets.

What You'll Be Doing

• Overseeing all sites within the account and ensuring operational standards are met
• Using performance data to identify trends, highlight issues, and drive improvements
• Leading, supporting, and coaching your Area Manager(s) to deliver across KPIs
• Working closely with the Contract Director on reporting, planning, and key projects
• Ensuring P&L targets are achieved and cost efficiencies are identified
• Managing customer relationships, addressing escalations, and maintaining high satisfaction levels
• Conducting site visits to check standards, compliance, and safety
• Driving continuous improvement, sharing best practice, and embedding a culture of accountability

What We're Looking For

• Proven experience managing large‑scale operations, ideally in cleaning or FM
• Strong analytical skills with the ability to turn data into actionable insights
• Confident communicator with excellent stakeholder management skills
• Organised, proactive, and able to manage multiple priorities
• Knowledge of Health & Safety and COSHH regulations
• National travel required, including overnight stays
• Strong leadership skills and the ability to motivate teams to deliver results
• Comfortable using Excel and reporting tools to monitor performance

What You'll Get

• Competitive salary up to £55000
• Car allowance
• Laptop & company phone
• Pension scheme
• Private health insurance
• Career development opportunities within a growing business

About Us

About TCFM

TCFM has been delivering high‑quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors.

This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.