Operations Manager

Aspens Services Ltd; Newcastle upon Tyne; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading catering service provider in Newcastle upon Tyne is seeking an experienced Operations Manager to oversee catering operations for school contracts. The ideal candidate will demonstrate strong leadership, client management skills, and a commitment to high service standards. Responsibilities include managing contracts, ensuring compliance, and leading a dedicated team. Benefits include private healthcare, enhanced parental leave, and an additional paid leave on your birthday.

Benefits

Private Healthcare

Enhanced parental leave

Your birthday as an additional day of paid leave

Qualifications

• Demonstrated ability to coach and develop teams.
• Excellent communication skills for leading meetings and managing expectations.
• Service-focused and process-led mindset.
• Strong computer skills and initiative.

Responsibilities

• Manage and enhance contracted services.
• Review performance and profitability of contracts.
• Uphold food quality standards.
• Lead and develop your team.
• Support business growth initiatives.
• Ensure compliance with Health & Safety regulations.

Skills

Team leadership

Client management

Operational standards

Communication skills

Problem-solving

Job description

Overview

We are seeking a highly accomplished and results-driven Operations Manager to assume responsibility for a specific operational area within the Newcastle area, overseeing the comprehensive performance of our catering operations across a portfolio of Primary and Secondary school contracts. This pivotal role involves leading your team to deliver exceptional food operations while exceeding client expectations.

Responsibilities

• Contract Management & Enhancement: Ensuring all contracted services are adhered to, efficiently delivered, and enhanced to surpass the expectations of clients, customers, and the company.
• Financial Oversight & Control: Reviewing the performance and profitability of each contract, strictly controlling costs, without compromising service quality or delivery standards.
• Culinary Standardisation: Upholding the highest food quality standards, ensuring menus and service delivery align with current high street trends and industry best practices.
• Team Leadership & Development: Managing, supporting, and fostering the professional development, progress, and performance of line-reporting managers, maintaining high team engagement.
• Business Growth Support: Collaborating with sales to support business retention and proactively assist in obtaining new business opportunities.
• Compliance & Risk Management: Ensuring rigorous compliance with all relevant Health & Safety and Hygiene procedures across all sites.

Qualifications

• Demonstrated ability to coach and develop teams, instilling a collective commitment to maintaining high service standards and professional conduct.
• Excellent communication skills, capable of leading client meetings, effectively managing client expectations, and navigating complex challenges to achieve positive outcomes.
• Being both service-focused and process-led, ensuring all operational standards, procedures, and systems are rigorously maintained.
• Excellent computer skills, strong initiative, and a profound desire for continuous learning and professional achievement.

Benefits

• Private Healthcare
• Enhanced parental leave
• Your birthday as an additional day of paid leave

Please note: we expect all staff to share our commitment to safeguarding and promoting the welfare of children/young people so an enhanced DBS disclosure will be sought by the company.