Operations Manager

Electric Shuffle; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality brand is seeking a Venue Operations Manager to lead operational excellence across multiple venues in the North Region, including Manchester. This role includes responsibilities such as overseeing operations, managing budgets, and leading people initiatives. The ideal candidate is a commercially-minded leader with strong operational compliance knowledge and excellent people management skills. The position offers competitive pay and numerous benefits, along with opportunities for team engagement and personal development.

Benefits

Competitive pay

Annual bonus

33 days annual leave

Staff discounts

Private healthcare

Regular team socials

Monthly development classes

Free access to therapy and health support

Qualifications

• Experience managing multi-site operations in the hospitality sector.
• Strong knowledge of compliance and operational standards.
• Excellent people leadership abilities.

Responsibilities

• Oversee day-to-day operations across all venues.
• Champion operational excellence and coach venue teams.
• Partner with finance to review budgets and control costs.
• Act as project lead for new venue openings.

Skills

Commercial awareness

Operational management

People leadership

Project management

Job description

* Please note that we will start reviewing applications in the new year so expect a short delay in response to your application.

About Us

Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands.

Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest. We love what we do and are proud to be included in the Sunday Times Best Places to Work 2025.

With a total of 19 incredible venues throughout the UK, and a further 16 around the globe, we have ambitious plans and are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.

Purpose & Scope

The Venue Operations Manager is responsible for delivering exceptional guest experiences and ensuring operational excellence across multiple Flight Club and Electric Shuffle venues in the North Region (Manchester, Leeds, Newcastle, Liverpool, Glasgow, Edinburgh). This role provides strategic leadership and hands‑on support to General Managers, driving consistency, compliance, and commercial success. It also plays a key role in opening new venues and embedding brand standards across all operations. You will be required to regularly travel between venues in your region, and occasionally visit our Head Offices in Islington, North London.

Key Responsibilities and Accountabilities

Operational Leadership

• Oversee day‑to‑day operations across all venues in your region, ensuring service delivery meets brand standards.
• Monitor compliance with licensing, food safety, health & safety, and all statutory requirements.
• Conduct regular audits and risk assessments, implementing corrective actions where necessary.
• Champion operational excellence and coach venue teams to achieve excellence.

People Leadership

• Own the People agenda for the region, including recruitment, training, development, performance management, ER cases, engagement and succession planning.
• Support long‑term resource planning and ensure venues are prepared for seasonal and future demands.
• Lead induction and onboarding for new General Managers, including probation reviews.
• Foster a positive, inclusive, collaborative and high‑performance culture aligned with company values.

Financial & Commercial Management

• Partner with Finance to review budgets, monitor revenue, and control costs to achieve profitability targets.
• Analyse sales data and implement strategies to drive growth and improve performance.
• Contribute to the development and execution of the regional strategic plan to deliver business objectives and growth targets.
• Forecast and plan for future operational needs, ensuring venues are prepared for seasonal and long‑term demands.

New Venue Openings

• Act as operational project lead for new venue launches, ensuring systems and processes are in place.
• Oversee recruitment and resourcing for new openings in line with project timelines.
• Provide transition support and act as the main point of contact for new venue management.

Strategic Planning & Collaboration

• Contribute to regional strategic plans to deliver business objectives and growth targets.
• Build strong partnerships with Head Office teams (HR, Finance, Marketing, L&D, Maintenance) to ensure effective communication and delivery of initiatives.

What We're Looking For

• A commercially minded, highly organized leader with experience managing multi‑site operations.
• Strong knowledge of hospitality compliance and operational standards.
• Excellent people leadership skills with a proven ability to inspire and develop teams.
• Ability to manage projects, budgets, and deliver results in a fast‑paced environment.
• Ability to regularly travel between venues in your region, and occasionally visit our Head Offices in Islington, North London.

What you'll get

• Competitive pay
• Annual bonus
• 33 days annual leave inclusive of Bank Holidays
• Staff discount in all venues (50% off Sunday, Monday, 25% off Tuesday – Saturday, and free game hire)
• Private healthcare
• Regular team socials and weekly lunch in venue
• Monthly learning and development classes, quarterly team building events
• Summer and Christmas socials
• Help @ hand 24/7 health support
• Free access to therapy, nutritionists, and physiotherapists
• Weekly lunch in venue

Here at Red Engine, we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity, and drives innovation. We welcome applications from candidates of all identities, including individuals of different races, ethnicities, genders and sexual orientations. If you're passionate about contributing to a culture of inclusion and collaboration, please apply.