Operations Manager

Ecolab; Manchester; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

London weighting (£3k)

Pension and life insurance

Share purchase program

Job summary

Ecolab is seeking an experienced Regional Operations Manager to lead a multi-million pound field service operation for a major FM partner in the UK. You will report to the Director of Operations and build a high-performance team of District Managers delivering safe, compliant and profitable service.

Based in Manchester, you will drive regional objectives, manage the P&L, and partner with sales and marketing to expand market penetration while ensuring exceptional customer satisfaction and

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• Must have a valid UK driver’s license.
• Must be able to travel nationally leveraging motorway networks.

Responsibilities

• Deliver the team financial and operational goals; manage a significant P&L; communicate expectations within the area of responsibility.
• Partner with centralized support, sales and marketing to grow market share and improve customer relationships.
• Develop Senior District Manager with planned succession and leadership development.
• Hold managers accountable for profitability targets and service execution while maintaining high customer satisfaction.
• Hire, assess and develop associates to build future leaders at Ecolab.
• Foster a diverse, inclusive, and engaged culture and promote strong safety and compliance.

Skills

Driver's license

National travel

People management

Education

Bachelor's degree or equivalent

Tools

Automated routing systems

Territory management systems

Job description

Regional Operations Manager

Join Ecolab’s industry leading Pest Elimination team as the Operations Manager for National FM Partner. Ecolab Pest Elimination partners with commercial businesses to protect their brand, their facilities, and the health and safety of their employees and customers. As Operations Manager you will be a senior leader within our business managing a multi million pounds field service business and lead a team of District Managers and associates delivering a national field based service to a major FM partner. Reporting to the Director of Operations, we will count on you to provide leadership to deliver the team financial and operational goals and to build a strong operations team culturally-committed to customer service and accountability.

What You Will Do

• Deliver the team financial and operational goals; manage a significant P&L statement; communicate expectations for performance within the defined area of responsibility; assure execution on overall regional and divisional objectives and consistently stress safe working behaviours and business protocols
• Partner with associates in a centralised support centre, dedicated sales and marketing team to deliver increased sales growth through additional market segment penetration and improved customer relationships and retention
• Develop your Senior District Manager with strong and planned succession planning in mind
• Hold managers accountable for effectively managing a route service business and meeting specific objectives including but not limited to profitability targets, execution of defined service protocols, achieving critical route service goals and high levels of customer satisfaction/retention
• Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab
• Create an environment that promotes and strengthens a diverse, inclusive and engaged culture
• Spend a significant amount of your time in the field with associates, key customers, and sales partners to attain mutual objectives and provide solutions to customer and stakeholder requests
• Monitor and maintain standards for regulatory and licensing compliance in the pest industry and implementation of division and corporate policies and practices within the region

Basic Qualifications And Requirements

• Bachelors’ degree OR equivalent combination of education and professional experience
• Must have a valid driver’s license
• Must have strong motorway networks for national travel

Preferred Experience

• Experience in managing teams, preferably including managing people managers
• Successful management and leadership experience in a service related industry
• Management experience in a route service based environment
• Ability to implement change initiatives and adapt to changing business environments
• Proven record of successful P&L management experience to include meeting or exceeding specific financial targets such as sales, gross profit, and/or quality service reputation
• Demonstrated leadership and career progression to managing managers level in a large route service organisation
• Knowledge of key operational and route service systems such as automated routing and territory management systems

What’s In It For You

• Company vehicle for business and personal use
• Additional £3,000. London Weighting Allowance if you reside in the M25 area
• Carve out a long term, advanced career path in sales or sales management
• Access to best in class resources, tools, and technology
• Grow your income as you drive region profitability
• 25 days holiday plus 8 days Bank Holiday
• 4% Flexible Benefits. A wide range of benefits (extended to families) or to be used as salary increase
• Pension and 4 x annual salary Life Insurance benefits
• Opportunity to purchase company shares

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.