Operations Manager

ASC Connections; Leicester Forest East; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading solutions provider in Leicester Forest East is seeking an Operations Manager to ensure excellence across operations, from health and safety compliance to customer service and team development. The role involves managing branch operations, optimizing processes, and delivering exceptional service to clients. Ideal candidates will have strong leadership skills, commercial acumen, and a passion for customer service. This role offers a rewarding environment for results-focused leaders.

Qualifications

• Proven ability to lead, motivate, and develop teams.
• Strong experience managing budgets and P&L.
• Results-driven with focus on achieving targets.

Responsibilities

• Manage all branch operations to optimize processes.
• Develop and execute budgets and business plans.
• Deliver customer service aligned with company standards.

Skills

Team leadership

Commercial acumen

Customer service excellence

Analytical skills

Problem-solving

Job description

I am recruiting for a company that is renowned for delivering high-quality, bespoke solutions to clients across diverse sectors, from automotive to advanced industrial applications. Operating from a modern, well-equipped facility, they combine cutting‑edge technology with a commitment to continuous improvement and lean practices.

They are now seeking an Operations Manager who will ensure operational excellence across all areas, from health and safety compliance to customer service, financial management, and team development. You will be the driving force behind achieving targets, improving processes, and delivering exceptional service to customers.

Key Responsibilities

• Lead and manage all branch operations, ensuring processes, systems, and controls are optimised.
• Develop and execute forecasts, budgets, and business plans to drive profitable growth.
• Deliver exceptional customer service in line with company standards.
• Oversee branch personnel, fostering a high‑performing and motivated team.
• Ensure full compliance with Health & Safety and Quality Assurance policies.
• Maximise IT and operational systems to improve efficiency and service delivery.
• Identify areas for improvement, propose corrective actions, and implement growth opportunities.
• Prepare and present monthly reports on branch performance to senior management.

Skills & Experience Required

• Proven ability to lead, motivate, and develop teams.
• Strong commercial acumen with experience managing branch‑level P&L and budgets.
• Results‑driven with a focus on achieving and exceeding targets.
• Exceptional customer service skills and a passion for delivering excellence.
• Positive, proactive, and can‑do approach to problem‑solving and business growth.
• Excellent reporting, analytical, and operational management skills.

This is an exciting opportunity to make a tangible impact in a growing business. You will play a key role in shaping branch strategy and operations, while working in a supportive environment where initiative and results are rewarded.

If you are a motivated and results‑focused leader looking for your next challenge, we want to hear from you. Apply now!

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.