Operations Manager

RetailChoice; Ipswich; On-site; GBP 40,000 - 55,000; Full time

Job summary

A logistics and delivery company in Ipswich is seeking an Operations Manager to lead operational aspects of their service centre. The ideal candidate will have strong line management experience in logistics, the ability to manage costs effectively, and a proven record in customer service. Competitive pay and career progression opportunities are offered.

Benefits

Competitive Rates of Pay

25 days holidays + bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Enhanced Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Career progression opportunities

Qualifications

• Previous experience in logistics or distribution industry.

Responsibilities

• Lead and manage operational aspects of service centre.
• Manage employed colleagues, third party subcontractors, and owner drivers.
• Ensure cost effective and high quality performance.

Skills

Line management experience

Multi-shift logistics operation experience

Customer relationship management

Managing diverse workforce

Budget management

Microsoft Office proficiency

Tools

Microsoft XP (Excel, Word, Email, Access, PowerPoint)

Job description

An exciting new Operations Manager opportunity at DX!

All About You

You will be friendly, hard‑working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About Us

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not – if we fail! DX is the specialist provider of customer‑driven solutions for time‑sensitive, mission‑critical, high‑value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas.

Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We’ll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role Summary

This role is responsible for leading and managing operational aspects of the service centre on for the DX products ensuring achievement of budgeted and/or targeted service, cost and quality performance measures. The successful candidate will be responsible for the effective management of all employed colleagues, third party subcontractors and owner drivers. They will manage the premises, equipment and consumables, ensuring the most cost effective and high quality performance is delivered. The role will drive and lead the change process to deliver a fully integrated service centre operation in conjunction with the General Manager.

Key Responsibilities

• Evident line management experience in production/logistics/mail/ parcels services environment to at least the same level of responsibility.
• Experience of running a multi shift logistics operation
• Proven record of delivering great service to Customers and managing on‑going Customer relationships.
• Experience of managing a diverse workforce including sub‑contractors, self‑employed drivers and PAYE drivers.
• Experience of managing direct cost budget.
• Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base.

Essential Criteria For This Role

• Previous experience in the logistics or distribution industry

Additional Information On This Role

If you have previous experience of managing teams in fast‑paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

Benefits

• Competitive Rates of Pay
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!