Operations Manager

Orion Group; Inverness; On-site; GBP 30,000 - 45,000; Full time

Job summary

A client-focused organization is seeking an Operations Manager to lead and manage commercial operations in Inverness. This full-time role requires a minimum of 4 years of experience in managing events, excellent communication skills, and the ability to manage budgets. You will oversee hospitality, compliance, and finance, ensuring smooth operations while fostering a welcoming environment. Evening and weekend work will be necessary.

Qualifications

• Minimum 4 years' experience managing events in hospitality, sports, or similar sectors.
• Experience managing a facility independently, including compliance and staff training records.
• Demonstrated ability to manage budgets, including forecasting and financial reporting.

Responsibilities

• Develop and manage all club events, conferences, and hospitality days and services.
• Liaison with suppliers for all facility management contacts.
• Regular reporting to the Board of trustees on financial and operational matters.

Skills

Team leadership

Excellent communication

Negotiation abilities

Budget management

Customer service

Job description

Our client has an exciting opportunityfor adynamic, organised, and people-focused professional to join their team as Operations Manager to lead, grow and manage commercial operations.

This is a hands-on role, where no two days are the same. From managing and developing new bookings and leading high end events to overseeing staff, suppliers, and facilities.You'll be responsible for ensuring smooth operations across hospitality, compliance, finance, and communications, while fostering a welcoming environment for members, guests, and staff.

This is a full-time, permanent opportunity (40 hours per week), with some evening and weekend work required.

Key Responsibilities

• Develop and manage all club events, conferences, and hospitality days and services.
• Oversee and organise hospitality and sponsor engagement.
• Recruit, train, and manage flexible hours staff and volunteers.
• Independently manage the commercial facility.
• Ensuring all Facility operational records, H&S logs, and staff training documentation are compliant, accurate and up to date.
• Liaison with suppliers for all facility management contacts (i.e. hygiene and waste management)
• Develop and manage venue bookings and coordinate with external providers.
• Manage budgets, monitor costs, and optimise profitability across all operations.
• Negotiate supplier contracts and develop pricing strategies.
• Develop and support marketing and promotional campaigns to maximise demand.
• Promote club and events communications via social media and member app.
• Regular reporting to the Board of trustees on financial and operational matters.

Essential

• Minimum 4 years' experience managing events in hospitality, sports, or similar sectors.
• Experience managing a facility independently, including compliance and staff training records.
• Demonstrated ability to manage budgets, including forecasting and financial reporting.
• Proven track record in team leadership and customer service.
• Excellent communication and negotiation abilities.

Desirable

• To have, or be willing to work towards, the Scottish Personal Licence.
• SCSSSA/REHIS Food Hygiene Certificate or equivalent.
• First Aid at Work certification.
• PVG check.
• Passion for sport and community engagement.

Our role in supporting diversity and inclusion

As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.