Operations Manager

Lochardil House; Inverness; On-site; GBP 36,000; Full time

Job summary

A stunning 4-star hotel in Scotland is seeking a dynamic Hotel Operations Manager. This key role involves overseeing daily operations, managing staff, and maintaining high standards of customer service. Ideal candidates should possess leadership skills, financial acumen, and industry knowledge. A competitive salary of £36,000 per annum is offered, alongside employee benefits including discounts, professional development opportunities, and employee assistance programs. Join our dedicated team and help deliver exceptional experiences to guests.

Benefits

Discount for family and friends on accommodation, food

Opportunities for professional development

Cycle Scheme

Employee Assistance Programme

Refer a Friend incentive scheme

Qualifications

• Previous experience in hotel or hospitality industry is highly desirable.
• Effective communication skills for interacting with staff, guests, and stakeholders.
• Ability to address and resolve operational issues promptly.

Responsibilities

• Oversee staff schedules/rotas, on-job training and performance.
• Ensure guests receive the highest level of service.
• Ensure compliance with health and safety regulations.
• Develop and implement policies to enhance hotel operation.
• Plan and coordinate special events/weddings.

Skills

Leadership Skills

Organisational Skills

Communication Skills

Problem-Solving Abilities

Financial Acumen

Customer Service Focus

Technical Proficiency in MS Office

Tools

Hotel Management Software

Job description

The Place

Lochardil House is now part of the Highland Coast Hotels collection; nestled in the picturesque landscape of Inverness, it is a stunning example of Scottish architecture and heritage. This historic mansion, dating back to the 19th century, exudes charm and character at every turn. Surrounded by lush gardens and rolling hills, Lochardil House offers a serene and elegant setting for various events and gatherings. Its rich history, coupled with modern amenities and impeccable service, makes it the ideal venue for weddings, corporate retreats, and special occasions. Whether exploring the estate's manicured grounds or relaxing in its luxurious interiors, Lochardil House promises an unforgettable experience steeped in tradition and beauty. We are offering a unique opportunity to join our brand new team to showcase your passion for Highland hospitality and be part of creating memorable moments in this timeless Scottish gem.

The Position

We are seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of this 4 star 28 bedroom hotel. Reporting directly to the General Manager, the Operations Manager is pivotal in ensuring the seamless functioning of all departments. This role involves managing staff, overseeing budgets, maintaining high standards of customer service, and ensuring compliance with all safety and regulatory standards.

Key Responsibilities

• Managing Staff: Oversee staff schedules/rotas, on-job training and performance to ensure exceptional guest service
• Guest Satisfaction: Ensure guests receive the highest level of service and address complaints promptly
• Safety and Compliance: Ensure compliance with health and safety regulations
• Operational Efficiency: Develop and implement policies to enhance hotel operation.
• Event Coordination: Plan and coordinate special events/weddings to drive guest engagement and revenue

The Person

The ideal candidate will have:

• Leadership Skills: Strong ability to manage and motivate a diverse team, inspiring staff to achieve hotel goals.
• Organisational and Communication Skills: Excellent organisational skills to manage multiple tasks and priorities; effective communication skills for interacting with staff, guests, and stakeholders.
• Problem-Solving Abilities: Ability to address and resolve operational issues promptly and make informed decisions.
• Financial Acumen: Proficiency in managing budgets, controlling costs, and analysing financial data.
• Industry Knowledge: In-depth understanding of the hospitality industry and current trends.
• Customer Service Focus: Excellent customer service skills to ensure guest satisfaction.
• Technical Proficiency: Proficiency in MS Office Suite and hotel management software.
• Experience: Previous experience in hotel or hospitality industry is highly desirable.

The Package

Competitive salary based on experience, in the region of £36,000 per annum + service charge + tips + company benefits inc:

• Discount for you and your family and friends on accommodation, food and beverages
• Opportunities for professional development and growth within the company
• EyeMed
• Cycle Scheme
• Employee discount platform providing savings at 130,000 retail and entertainment including supermarkets, holidays, shopping and restaurants
• Employee Assistance Programme
• Refer a Friend incentive scheme

If you are a motivated and experienced hospitality professional looking to make a significant impact, we would love to hear from you. Apply now to join our dedicated team and help us deliver exceptional experiences to our guests.

About Highland Coast Hotels

We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity, that’s what we look for. We encourage curiosity, energy, passion, and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. It’s important to us that we nurture and develop our people to be the very best they can be. Training and career opportunities are on offer along with fabulous work locations, great rates of pay, flexible hours, and lots of other lovely perks. Find out more at highlandcoasthotels.com.