Operations Manager

Benchmark Capital; Horsham; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading financial services firm in Horsham is looking for a Team Manager to lead a high-performing team within Platform Operations. The role involves managing operational processes, ensuring compliance, fostering team development, and driving continuous improvement in a dynamic environment. Candidates should exhibit strong leadership skills and have experience in a regulated environment. Flexible working arrangements are available.

Benefits

On-site restaurant

Coffee shop

Gym

Flexible working hours

Qualifications

• Proven experience in leading and managing operational teams, including setting objectives, coaching, and performance management.
• Demonstrable ability to develop team capability, foster engagement, and build a culture of accountability and continuous improvement.
• Meticulous attention to detail with high accuracy in all tasks.

Responsibilities

• Manage, mentor, and inspire Operations and Senior Operations Associates.
• Ensure timely, accurate, and compliant end-to-end processes.
• Refine operational procedures and controls to maximise efficiency.

Skills

Leading and managing operational teams

Developing team capability

Delivering results through others

Excellent numeracy skills

Excellent literacy skills

Attention to detail

Ability to work under pressure

Education

Investment Management Certification or studying towards it

Job description

Overview

Department: Account Servicing

Location: Horsham

Description

We’re looking for a Team Manager to lead and develop a high-performing team within Platform Operations. You’ll oversee all aspects of the team’s activities, ensuring accurate and efficient processing while delivering exceptional service and positive client outcomes. This role combines operational oversight with leadership, collaboration, and continuous improvement. You’ll need strong management skills, deep knowledge of platform processes, and the ability to work effectively with stakeholders across the business.

What you'll do

• Lead and Develop the Team: Manage, mentor, and inspire Operations and Senior Operations Associates. Promote accountability, excellence, and motivation.
• Oversee Operations: Ensure timely, accurate, and compliant end-to-end processes.
• Optimise and Implement Best Practices: Refine operational procedures and controls to maximise efficiency and mitigate risk.
• Collaborate Cross-Functionally: Work closely with other Operations managers and teams for seamless service delivery.
• Issue Resolution: Monitor and resolve operational issues quickly, preventing recurrence.
• Drive Process Improvement: Champion automation and workflow enhancements to increase scalability and reduce manual tasks.
• Reporting and Insights: Produce accurate MI on team performance and operational challenges for senior leadership.
• Goal Setting and Performance Management: Set SMART goals and conduct regular progress reviews.
• Stakeholder Engagement: Lead service calls with adviser firms, third-party users, and suppliers, ensuring excellent external relationships.

The knowledge, experience and qualifications you need

• Proven experience in leading and managing operational teams, including setting objectives, coaching, and performance management.
• Demonstrable ability to develop team capability, foster engagement, and build a culture of accountability and continuous improvement.
• Strong track record of delivering results through others in a fast-paced, regulated environment.
• Investment Management Certification or studying towards it.
• Ability to perform effectively under pressure, meet tight deadlines, and thrive in a dynamic environment.
• Meticulous attention to detail with high accuracy in all tasks.
• Excellent numeracy and literacy skills.
• Ability to work independently and collaboratively across teams.

The base

You'll be based at our Broadlands Business Campus near Horsham in West Sussex. It has high standards and an international reputation, without being in the city: a big, countryside campus means life will feel a little different. We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there's a great working environment for the team. With an on-site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham’s main line train station.

We know that helping you balance personal and professional commitments is a big part of that, so we're open to flexible working. Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need.

We're looking for the best, whoever they are

We know that diverse perspectives and an inclusive culture where all can succeed lead to better decisions and stronger outcomes for the company its clients and its employees. That’s why inclusion and diversity are strategic priorities for us. We’re proud to be an equal opportunities employer. You’re welcome at Benchmark regardless of your age, disability, gender identity or expression, religious beliefs, sexual orientation, or socio-economic background. We’re building a workplace where everyone feels respected, valued, and empowered to thrive.