Operations Manager

Impact Evolve; Harrow; On-site; GBP 55,000 - 65,000; Full time

Job summary

A recruitment firm is seeking an Operations Manager in Harrow to lead the transformation of warehousing operations for a premium D2C brand. The role involves building a warehouse from scratch, designing processes, and leading a team. Ideal candidates will have strong experience in warehousing, leadership, and a keen eye for efficiency. Competitive salary of £55-65k is offered, along with significant responsibilities and growth opportunities.

Benefits

Full ownership of operation

No micromanagement

Work with fast-moving founders

Qualifications

• Proven experience in warehousing or fulfilment within a D2C or luxury goods environment.
• Ability to lead from the floor with hands-on management style.
• Experience scaling operations through periods of rapid growth.
• Confidence in using WMS/ERP systems effectively.
• Strong coaching and motivating skills without drama.
• Exceptional attention to detail.
• Desire to grow in your career.

Responsibilities

• Lead the transition from 3PL to in-house warehousing.
• Design operational processes and set high standards.
• Recruit, train, and build a high-performing team.
• Identify and eliminate inefficiencies.
• Oversee metrics and ensure smooth operations as volumes scale.

Skills

Operations leadership

Hands-on management

Process building

WMS/ERP systems usage

Coaching and motivation

Attention to detail

ambition to grow

Tools

WMS

Dashboards

Job description

Operations Manager

Location: Harrow | On-site, Monday-Friday
Salary: £55,000-£65,000
Start: ASAP (flexible for the right person)

Build it from the ground up

A premium D2C brand is bringing their warehousing in-house, and they're looking for a hands-on, high-impact Operations Manager to lead the charge.

This isn't a BAU gig. This is your chance to build a warehouse function from scratch: shaping the culture, hiring the team, and setting the gold standard for how things should run.

If you're the type who leads from the front, thrives in change, and takes real pride in precision - this one's for you.

What you'll be doing

• Take the reins from Day 1: You'll be the on-site lead as the business transitions away from its 3PL. You won't need to build the move plan, but you will be critical to executing it, and shaping how things operate day to day.
• Own the warehouse floor: Design how the warehouse runs, build the SOPs, H&S policies and lead by example. Expect to be in the mix with your team, sleeves rolled up, standards sky-high.
• Recruit, train, and lead: Build your dream team. Hire smart, set the tone, and create a high-performing, values-led culture from the start.
• Keep it lean: Spot inefficiencies, eliminate waste, and continuously raise the bar. A Six Sigma mindset (with or without the badge) will serve you well.
• Be the operational heartbeat: You'll own the metrics, master the systems (WMS, dashboards, stock accuracy), and ensure everything runs like clockwork, even as volumes scale.

What we're looking for

• Operations leader with proven experience in warehousing or fulfilment, ideally within a D2C, luxury goods, or high-care environment.
• Hands-on manager who leads from the floor, not just from the office.
• Process builder who's helped scale an operation (ideally through rapid growth).
• Digital native who's confident with WMS/ERP systems and can bring smart solutions, not just spreadsheets.
• Natural coach & motivator with a clear, calm, no-drama style, even when things get messy.
• Attention to detail that borders on obsession.
• Ambition to grow - we're looking for someone who sees this as a step on their growth journey, not the final stop.

What's on offer

• £55-65k base salary depending on experience
• Harrow-based, Monday-Friday (occasional weekend support during peak)
• Full ownership of the operation and room to shape the team your way
• The chance to put your name on something big - with full backing, zero micromanagement
• Work with founders who move fast, value transparency, and want this to be the best job you've ever had

Confidential Search

Due to the sensitivity of this role, this search is being managed exclusively by IMPACT EVOLVE. Shortlisted candidates will be required to sign an NDA before receiving company-specific details.

Interested?

Apply now or reach out directly to Ryan Peters at IMPACT EVOLVE for more info.