Operations Manager

JR United Kingdom; Guildford; On-site; GBP 65,000 - 70,000; Full time

Job summary

A growing consulting firm located near Guildford is seeking an Operations Manager to oversee day-to-day operations, develop strategies, and manage a busy operations team. The ideal candidate will have strong people management skills and knowledge of health and safety regulations. This role offers a competitive salary, performance-related bonus, and perks such as a company car or allowance.

Benefits

Performance-related bonus

Company car or allowance

Pension scheme

Qualifications

• Experience managing a busy operations team.
• Proven HR skills and experience with fleet management.
• Driving license and ability to travel across the UK.

Responsibilities

• Oversee day-to-day operations and ensure alignment with business strategy.
• Develop and execute operational strategies.
• Manage budgets and resource allocation.

Skills

People management

Analytical skills

Problem-solving skills

Customer satisfaction

Health & Safety compliance

Tools

ISO9001

ISO45001

Job description

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Operations Manager – c£65-70K + substantial bonus, car/car allowance and more.

Offices based near Guildford in Surrey

The Package – Operations Manager

c£65-70K per annum; performance related bonus up to 20% of salary per annum; company car or car allowance option; pension; this role is office based near Guildford; occasional UK travel and more…...

Overview

The Operations Manager is responsible for overseeing a company's day-to-day operations and ensuring they align with the overall business strategy for the delivery of a competent, efficient and high performing workforce. This role involves developing and implementing operational plans, managing business processes, and analysing operational efficiency to drive productivity and profitability. High level HR duties, ensuring Health & Safety compliance, attracting talent and development of staff in situ.

Main Responsibilities – Operations Manager

• Developing and executing operational strategies that support the company's overall objectives
• Identifying areas for improvement in processes, workflows, and resource allocation to optimize performance
• Customer contact and account management (and new client enquiries), assessing customer satisfaction, addressing issues and scheduling work
• Managing and controlling budgets, ensuring efficient resource allocation, and track spending
• Overseeing and guiding direct reports and the wider teams, fostering a positive, productive workplace
• Ensuring all staff adherence to relevant regulations (Health & Safety), industry standards (ISO9001 and ISO45001), and company policies, while mitigating operational risks
• Working with other departments to ensure seamless operations and achieve business goals
• Identifying and implementing strategies to improve efficiency, streamline workflows, and reduce operational bottlenecks
• Focusing on delivering high-quality services and maintaining high levels of customer satisfaction
• Compiling a quarterly report for the Board Meeting, presenting operational aspects to the board

Ideal Applicant Attributes & Experience – Operations Manager

• Previous responsibility for a busy operations team
• Proven people management and HR skills, fleet and equipment management
• Experience driving a positive company culture
• Strong analytical and problem solving skills
• Familiarity with ISO9001 and ISO45001
• Driving license, able to travel daily to our offices near Guildford, and to the Northern office (once per month) and occasionally to client sites across the UK

The Employer – about us

Approaching our 20th year, the business continues to grow, offering consulting and niche engineering and maintenance services predominantly to the energy, waste and biomass sectors across the UK and Ireland. An employer of choice (currently employing less than 50 people, far from a ‘corporate’ environment), fostering a good team spirit and employee involvement at all levels in the business.