Operations Manager

Place Careers; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious architecture firm in Greater London seeks an experienced Operations Manager to ensure smooth operations across its growing practice. The role involves leading operational functions, developing strategies aligned with business objectives, and overseeing compliance and governance. Candidates must have substantial experience in operations within architecture and design, with strong communication skills and a practical approach. This position offers a unique opportunity to be a key enabler of the firm's success in a collaborative environment.

Qualifications

• Substantial experience in operations or practice management within architecture and design is essential.
• Confident leading complex operational functions with a hands-on, pragmatic approach.
• Calm, adaptable, and solutions-focused.

Responsibilities

• Lead the overall operational management of the practice, reporting to the board.
• Develop and deliver operational strategy aligned with business objectives.
• Oversee studio operations and support growth initiatives.

Skills

Operational management

Excellent communication skills

Pragmatic approach

Strategic planning

Job description

A highly regarded London-based architecture and design studio is seeking an experienced and dynamic Operations Manager to play a pivotal role in the successful running of its growing practice. This is a standout senior position within a studio of over 100 architects, interior designers and researchers, united by a shared passion for materials, craft, technology and making. Working within a collaborative environment, the Head of Operations will be central to ensuring the studio runs smoothly, efficiently and with confidence as it continues to evolve.

Key responsibilities

• Lead the overall operational management of the practice, reporting to the board and supporting directors and senior leaders
• Develop and deliver operational strategy aligned with business objectives
• Oversee studio operations, resourcing coordination and support growth and change initiatives
• Own compliance, risk and governance, including ISO 9001 / 14001, Health & Safety, and insurances
• Lead the practice’s B Corp certification process
• Oversee facilities, studio environment, equipment and landlord relationships
• Lead IT strategy, systems development and line manage the IT function
• Provide senior oversight of finance, HR and budgets, supporting training and development initiatives
• Oversee workshop operations and ensure alignment with studio and project needs

About you

• Substantial experience in operations or practice management within architecture and design is essential
• Confident leading complex operational functions with a hands‑on, pragmatic approach
• Calm, adaptable and solutions‑focused, with excellent communication skills

Comfortable operating at both strategic and detail levels

Joining a collaborative and ambitious studio environment, the Operations Manager will be a trusted partner to the leadership team and a key enabler of the practice’s success. This is an opportunity for someone who enjoys being deeply involved and making things work well for others.

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