Operations Manager

Thomas Webb Recruitment; Greater London; On-site; GBP 65,000 - 67,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Operations Manager for a prestigious residential development in Canary Wharf, London. The successful candidate will oversee daily operations, manage staff, and ensure exceptional service delivery. Key responsibilities include leading estate management and housekeeping teams, recruiting and training on-site staff, and managing vendors. This is a full-time role with a competitive salary range of £65,000 to £67,000 per annum.

Qualifications

• Highly experienced and hands-on in operations management.
• Ability to manage teams and deliver operational excellence.
• Strong leadership and communication skills.

Responsibilities

• Lead daily operations across estate management and housekeeping.
• Recruit, train, and develop on-site staff.
• Ensure consistent delivery of service vision and operational procedures.
• Manage operations of outsourced contractors.
• Conduct regular inspections and arrange repairs.

Job description

Operations Manager Mixed-Use Development, Canary Wharf

Salary : £65,000£67,000 per annum

Location : Canary Wharf, London E14

Employment Type : Full-time, permanent

We currently have an exciting opportunity for a highly experienced and hands-on Operations Manager to oversee all aspects of a new, highly prestigious landmark residential development in Canary Wharf. The Operations Manager will be integral in supporting the General Manager in delivering exceptional service, operational excellence, and a seamless experience for residents, stakeholders, and visitors.

Key Responsibilities :

• Lead and oversee daily operations across estate management and housekeeping teams.
• Recruit, train, and develop on-site staff, conducting performance reviews, probation meetings, and mystery audits to maintain standards.
• Ensure consistent delivery of service vision and operational procedures across the building.
• Manage day-to-day operations of outsourced contractors, including M&E, security, and landscaping.
• Conduct regular inspections of the estate, identifying and arranging repairs and improvements.

Oversee delivery and management of residential and commercial logistics, ensuring compliance with traffic and loading plans....