Operations Manager

LGH Hotels Management Ltd; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

IHG room benefit

Shopping discounts

Eye care

Counseling sessions

Wellbeing support

Free meals on duty

Free parking

Job summary

LGH Hotels Management Ltd. in London is seeking an experienced Hotel Operations Manager to lead the day-to-day operations at Holiday Inn London - Regent's Park.

You will drive guest satisfaction, revenue opportunities and cost control across multiple departments, while building and developing high-performing teams. The role requires a hands-on leader with a strong Front Office background, capable of managing budgets and labour cost while ensuring exceptional guest experiences in a fast-paced,

Qualifications

• Experience leading hotel operations and teams.
• Strong knowledge of guest service delivery.
• Proven budget and labor cost management.
• Excellent communication and stakeholder management.
• Hands-on leadership in fast-paced environments.
• Deep understanding of guest journey.

Responsibilities

• Leading the day-to-day operation of the hotel to ensure exceptional guest satisfaction.
• Supporting, coaching and developing departmental leaders and their teams.
• Driving operational standards across all guest-facing areas.
• Managing service delivery, guest feedback, and continuous improvement initiatives.
• Collaborating with commercial teams to maximise revenue opportunities.
• Ensuring labour, payroll and operational costs are effectively controlled.
• Creating a positive and engaging culture where colleagues can perform at their best.
• Acting as a visible and approachable leader for guests and team members alike.
• Supporting the General Manager in delivering business goals and operational excellence.

Skills

Front Office

Guest journey

Service delivery

Budget management

Labour cost control

Leadership

Stakeholder management

Decision making

Communication

Job description

Holiday Inn London - Regent's Park

Check out the hotel on our virtual tour!

Lead the Operation. Inspire the Team. Create Exceptional Guest Experiences.

Hotels are about people. Guests remember how they felt, teams thrive when they feel valued, and great operations happen when leaders create an environment where everyone can perform at their best.

We're looking for a Hotel Operations Manager to take ownership of the day-to-day operation of a busy, high-volume hotel. This is an opportunity for an experienced hospitality leader who enjoys building strong teams, driving commercial performance, and ensuring every guest experience is delivered with consistency, care, and excellence.

You'll be the heartbeat of the hotel operation, bringing together departments, developing talent, solving challenges, and creating an environment where both guests and colleagues can succeed.

What You'll Be Doing

• Leading the day-to-day operation of the hotel to ensure exceptional guest satisfaction.
• Supporting, coaching and developing departmental leaders and their teams.
• Driving operational standards across all guest-facing areas.
• Managing service delivery, guest feedback, and continuous improvement initiatives.
• Collaborating with commercial teams to maximise revenue opportunities.
• Ensuring labour, payroll and operational costs are effectively controlled.
• Creating a positive and engaging culture where colleagues can perform at their best.
• Acting as a visible and approachable leader for guests and team members alike.
• Supporting the General Manager in delivering business goals and operational excellence.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

What You Will Bring

We're looking for a leader who combines commercial awareness with a genuine passion for people.

You'll Have

• Previous experience in a Hotel Operations Manager, Deputy General Manager, Hotel Manager or senior operational leadership role.
• A strong Front Office background, with a detailed understanding of the guest journey and service delivery.
• Experience working within a high-volume hotel environment, managing multiple departments and balancing competing priorities.
• A proven ability to lead, motivate and develop diverse hospitality teams.
• Strong commercial awareness with experience managing budgets, labour costs and operational performance.
• Confidence in making decisions in a fast-paced environment while maintaining exceptional guest standards.
• Excellent communication and stakeholder management skills.
• A hands-on leadership style, leading by example and supporting teams when it matters most.

Hotel

Discover the vibrant heart of London at the Holiday Inn London - Regent’s Park Hotel! Perfectly positioned just minutes from Great Portland Street and Regent’s Park Tube stations, our hotel offers seamless access to the city’s top attractions. Located near the A501 and only a 45-minute drive from Heathrow Airport, getting here is a breeze.

Step outside and find yourself immersed in the lush greenery of Regent’s Park or the bustling energy of Oxford Street’s shopping paradise, both within walking distance. Family fun awaits at nearby hotspots like Madame Tussauds, the Sherlock Holmes Museum, and London Zoo.

For culture enthusiasts, the British Museum, less than a mile away, invites you to uncover ancient treasures and explore global cultures. The British Library, with its diverse exhibitions, is also just a short stroll away.

The excitement doesn’t end there! Theater lovers can reach the dazzling West End in just a 15-minute walk, where world-class shows await. And don’t miss the vibrant bars and restaurants of Soho, perfect for a night out on the town.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.