Operations Manager

HIVED; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Dog friendly office

MacBook Air or Windows Laptop

Job summary

HIVED, based in London, is building a first-of-its-kind 100% electric delivery network. The Day Ops Manager will lead the day shift, overseeing on-site driver teams and DSPs, while ensuring safety, compliance and efficient routing for UTR and OTR operations.

You’ll manage handovers, drive continuous improvement, and partner with supervisors to optimize labour and performance. A fast-growing climate-tech logistics startup offering strong benefits and career progression.

Qualifications

• 4-6 years’ experience leading fast-paced OTR / dispatch / last-mile operations.
• Strong command of driver operations, route execution, and dispatch accuracy.
• Hands-on shift leadership with ability to manage 30–100+ staff via supervisors.
• High urgency with strong communication and escalation habits.

Responsibilities

• Receive handover from Night Manager and deliver to mid-Shift Manager.
• Lead and develop the on-shift team and supervise 30–100+ staff.
• Oversee DSP management, driver capacity, and performance.
• Ensure safety, compliance, and on-time dispatch across UTR/OTR.
• Optimise daily depot operations and labour planning.

Skills

Leadership

Dispatch operations

Driver management

Safety compliance

Communication

Labour planning

Job description

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Our Values

• We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice" - it requires us to be fair, consistent, honest, thoughtful and compassionate.
• We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.
• We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started. We never fight the urge to be inquisitive, to understand the world around us and to explore where others might not.
• We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.

Role Overview

The Day Ops Manager is responsible for site performance during their shift - end-to-end, UTR and OTR.

They oversee all UTR and OTR activity during the day shift. Time will be spent across UTR and OTR activities, from set-off, to managing DSPs and overseeing the on-site Driver team managing Partner Drivers and monitoring & managing routes. They will also oversee any daytime UTR activities and bridges required from the previous day/weekly, as well as forward planning such as labour.

They will lead supervisors and frontline teams during AM hours, maintain safety and standards, manage real-time escalations, and ensure the depot runs optimally from first set-off activity through to area readiness completion.

What you’ll be doing

• Receive handover from Night Manager, deliver handover to mid-Shift Manager.
• Be GM’s primary support & deliver strong handovers - bridge any metrics DBR/WBR wise (such as people, safety, quality, cost).
• Lead & inspire, & develop and performance manage, team on OM’s shift rotation.
• OTR:
• DSP management - DSP Capacity, Account management relationships, and performance management.
• HIVED Partner Driver Capacity and pool management (Plan vs Actual).
• HIVED Partner Driver performance management - incl. attendance/punctuality, reliability (block uptake, no-shows, late starts).
• Oversees management of driver issues for escalations and approvals, (eg. missed payments, reassignments, abandonments).
• Legal compliance (hours on road, breaks, safety checks).
• UTR:
• Labour planning for week-ahead & night.
• Managing day activities, e.g. sortation as relevant, preparation for sortation.
• Succession planning for week ahead + 6-week glance for their side of the week, & peaks.
• Drives continuous improvement initiatives & Develop standards and operating procedures.
• Maintain safety, standards, and productivity discipline.
• Ensure smooth transition from Night to Day Shift.
• Own monthly SAT (standard audit tracker) and the consequent actions.

What you’ll be accountable for

• All on-road activities, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success).
• All in-depot day-to-day and planning activities including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), quality (SLA, set-off/on-time dispatch), and cost (labour planning D+1/W+1/TPH).

What we’re looking for

• 4-6 years’ experience leading fast-paced OTR / dispatch / last-mile operations.
• Strong command of driver operations, route execution, and dispatch accuracy.
• Hands-on shift leadership with ability to manage 30–100+ staff via supervisors. Ability to lead and coach team.
• High urgency, strong communication, strong escalation habits.

How we reward our team

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• if you're on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays
• similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Bi-annual performance reviews and tailored development plans
• Annual compensation review
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• Cycle to work scheme
• Dog friendly office and depots
• MacBook Air or Windows Laptop (depending on your preference)

Want to learn more?

• Meet the team in 60 seconds: Behind the scenes with HIVED
• HIVED is B Corp certified
• HIVED is #7 on The Sunday Times Tech 100
• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
• Check the Impact Reports for 2024 and 2025