Operations Manager

David Lloyd Clubs; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading premium health and wellness group in Greater London seeks an Operations Manager to lead the team and ensure excellent member experiences. You will oversee operations as well as health and safety compliance, while fostering an inclusive culture. Ideal candidates will have extensive experience in managing operational delivery in leisure or similar environments, and a passion for customer service. Join us to help create a thriving workplace where everyone belongs.

Benefits

Free Club Membership for you and your family

Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement

Wagestream App: Get paid on demand

Access to Benefits Suite

Qualifications

• Experience managing a large operational service delivery facility such as a restaurant or leisure facility.
• Proven leadership across various functions and departments.
• Strong financial planning and management background.

Responsibilities

• Lead and operate a successful DL Club ensuring member satisfaction.
• Act as Duty Manager, ensuring compliance with health and safety regulations.
• Create an inclusive and thriving team culture.

Skills

Customer service

Operational management

Financial planning

Job description

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Operations Manager to join our team!

Operations Managers are people-focused and have accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will regularly act as Duty Manager, and alongside your team, ensure health & safety and compliance regulations are adhered to, maximising member experience.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks:

• Free Club Membership for you and your family!
• Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you

• Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
• Experience leading a variety of functions with variable challenges and goals, or across variable depts.
• Experience of financial planning and management.
• Passionate about customer service.

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!