Operations Manager

Metro Rod; Exeter; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading drainage service provider is seeking an Operations Manager in Exeter to oversee day-to-day office activities. The successful candidate will manage projects, support team members, and liaise with engineers while ensuring health and safety standards. Ideal applicants will have previous office management experience and strong communication skills. The role includes some on-call duties. Benefits include a comprehensive holiday allowance and various employee discounts.

Benefits

28 Days paid holidays

Pension

Personal development

Health & Safety training

Employee benefits scheme

Qualifications

• Experience in domestic & commercial reactive drainage.
• Willingness to complete SSSTS course and possibly SMSTS.
• Ability to write detailed reports and documentation.

Responsibilities

• Manage day-to-day office operations.
• Support team members and liaise with Engineers.
• Monitor project progress and ensure adherence to deadlines.
• Assist with scheduling and processing quotations.

Skills

Office management experience

Understanding of Health and Safety

Communication and interpersonal skills

Team motivation

Job description

Operations Manager

Metro Rod Exeter

Salary £35,000- £45,000 DOE + benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

We are looking for an individual experienced in reactive drainage who can support with the day to day operations of the Franchise. This is perfect for anyone who is currently or has previously worked in domestic & commercial reactive drainage, who is looking for more of an office-based role.

What does it entail?

• Day-to-day management of the office
• Provide support to team members
• Liaising with Engineers
• Collaborate with cross-functional teams to develop project plans and timelines
• Monitor project progress and ensure adherence to deadlines
• Planning and scheduling works to be completed
• Processing quotations
• Assist the Branch manager with organising vehicle repairs and maintenance

What are we looking for?

• Previous office management experience
• Good understanding of Health and Safety
• Willingness to complete SSSTS course, and possibly SMSTS
• Ability to write detailed reports and documentation
• Excellent communication and interpersonal skills
• Confident and positive character, able to motivate a team
• Able to build lasting working relationships across the board - within the Franchise and wider business
• Role involves some on-call work (managing the phone some week days between 5 and 7pm and some weekends)
• Able to commute to EX2 area

What You Will Receive

• 28 Days paid holidays
• Pension
• Personal development
• Ongoing Health & Safety and new skills training
• Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat 10% off at Pizza Hut, 10% off at Green King and many more
• Company Pension
• 20 days holiday, plus bank holidays