Operations Manager

Holiday Inn Express Epsom; Epsom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Epsom is seeking an Operations Manager to oversee daily hotel operations, ensuring departments function efficiently. Key responsibilities include managing staff, addressing guest feedback, and reviewing financial performance. The ideal candidate should have proven leadership skills and strong experience in hotel management. This role offers competitive benefits and opportunities for professional growth.

Benefits

Discounted hotel room rates

Additional leave for birthdays

Enhanced maternity and parental leave

Course sponsorship

Employee Assistance Programme

Qualifications

• Proven leadership skills in a hotel environment.
• Strong experience in managing hotel operations across multiple departments.
• Excellent financial management capabilities.

Responsibilities

• Oversee daily hotel operations and ensure all departments run smoothly.
• Lead department heads and manage staff with guidance and support.
• Monitor guest feedback and address complaints promptly.
• Review financial performance and implement strategies to improve profitability.
• Ensure compliance with health and safety regulations.

Skills

Leadership skills

Hotel operations experience

Financial acumen

Guest-centric mindset

Problem-solving abilities

Communication skills

Multitasking ability

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family


• An additional day's leave for your birthday


• Enhanced Maternity, adoption & shared parental leave


• Course Sponsorship


• 30% F&B discount at RBH hotels


• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)


• Flexible working arrangements


• Wagestream - choose how and when you get paid


• Life Insurance


• Employee Assistance Programme


• Social and wellness events and activities all year round


• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF AN OPERATIONS MANAGER AT OUR HOTEL

• Oversee daily hotel operations, ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently.


• Lead and manage department heads and staff, providing guidance, support, and training to ensure high levels of service.


• Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.


• Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.


• Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.


• Collaborate with Sales, Marketing, and HR to align operational goals with overall business objectives and maximize revenue.


• Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.


• Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.


• Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.

WHAT WE NEED FROM YOU

• Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.


• Strong experience in hotel operations, with a deep understanding of Front Office, Housekeeping, F&B, and Maintenance management.


• Excellent financial acumen, including the ability to support with budgets, monitor performance, and implement cost-control measures.


• A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.


• Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.


• Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.


• Ability to multitask and manage time effectively in a fast-paced, dynamic environment.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.