Operations Manager

MWH Treatment; England; On-site; GBP 65,000 - 85,000; Full time

Job summary

A prominent construction firm in the UK is seeking an Operations Manager to oversee projects within their Thames Water framework. The ideal candidate will control resources, manage financial aspects, and enhance departmental efficiency. You will maintain strong relationships with clients and partners while ensuring quality standards. This role demands extensive project management experience and a focus on continuous professional development.

Qualifications

• Detailed working knowledge and experience of project management practices from scheme conception through to end user acceptance.
• Ensure continuous professional development through networking and participation in relevant events.

Responsibilities

• Control resources and manage all financial aspects of projects.
• Develop strategies for improving departmental efficiency.
• Establish and maintain good relationships with clients and partners.
• Monitor departmental and contract performance.

Skills

Contract Management

Governance

Budgeting and cost control

Risk, Opportunities and issue management

Project Planning

Digital Delivery

Procurement

Solutions development

Client, stakeholder and conflict management

Resource management

Change management

Quality management

Job description

MWH Treatment are currently looking for a Operations Manager for our Thames Water framework. You will report directly to the Framework director and will be responsible for Controlling the resources and accountable for all financial aspects of the framework and its projects to ensure continued improvement of targets set for turnover, margin and cash. Accountable for end-to-end project lifecycle performance and maintaining relationships with clients, partners and suppliers / subcontractors. MWH Treatment’s Thames regional framework is preparing to deliver water and wastewater non‑infra projects in AMP8 ranging from £3M to £70M across the London & Guildford areas.

Key responsibilities :

• Promote exceptional safety and delivery quality standards to direct and subcontracted work force
• Develop and implement a strategy for improving the efficiency and effectiveness of the department.
• Develop and maintain a consistent mode of operation within the department.
• Ensure sufficient resources of a suitable calibre are available to meet the departmental requirements.
• Monitor the departmental and contract performance.
• Assist in developing and implementing the Framework Strategy.
• Provide input into tender finalisation.
• Establish and maintain good relationships with clients and their representatives.
• Establish and maintain good relationships with partners and key subcontractors and suppliers.
• Prepare framework level management reports.
• Ensure regional turnover variance to budget is within departmental targets.
• Ensure that Company procedures are developed and reviewed to ensure the smooth running of the department and its interface with other departments.
• Ensure that the Company quality procedures are fully implemented in the department.
• Ensure that the required quality records are maintained
• Ensuring that all site non‑conformities are reported and approximate costs identified
• Ensure all commercial aspects of the project are managed in a timely and proactive way giving accurate forecast and estimates
• Understanding and implementing the Quality, Safety and Environmental Policies and Targets
• Have detailed working knowledge and experience of project management practices from scheme conception through to end user acceptance
• Ensure your own continuous professional development by participating in external networking / conferences / associations / groups, to stay current on industry changes and innovations.
• Maintain a positive and solution‑oriented approach to work, providing open and honest feedback.
• Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role
• In all internal and external contact, present a professional and positive image of the department and MWH Treatment as well as maintaining mutually constructive, positive and beneficial relationships.

Key Relationships :

• Regional Framework Senior Leadership Team & Framework Director
• Procurement
• Regional Head of SHEQ
• Supply Chain
• External Agencies . DNO, Councils, Network Rail
• Programme ManagerClients OP’s & Capital Delivery

Direct Reports :

• Programme Managers
• Project Directors / Senior Project Managers
• Head of Planning
• Digital Delivery Lead
• Head of Preconstruction
• Head of Construction
• Framework Commissioning Manager

Technical Competencies (Expert)

• 1. Contract Management
• 2. Governance
• 3. Budgeting and cost control
• 4. Risk, Opportunities and issue management
• 5. Project Planning (schedule)
• 6. Digital Delivery
• 7. Procurement (negotiations and management)
• 8. Solutions development (pre‑construction / design development)
• 9. Client, stakeholder and conflict management
• 10. Resource management
• 11. Change management
• 12. Quality management

Behavioural competencies (Expert)

• 1. Communication
• 2. Collaboration
• 3. Client Focus
• 4. Striving for Results
• 5. Integrity, Trust and Respect
• 6. Coaching and Providing Feedback
• 7. Leadership