Operations Manager

Touchstone; England; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading social enterprise in the UK is seeking an Operations Manager to oversee the delivery of property management services and ensure high customer service standards. The ideal candidate will have extensive knowledge of the property sector, experience in leading teams, and strong analytical skills. This role offers job security and a comprehensive benefits package including great holiday pay and pension contributions.

Benefits

Excellent holiday pay

Sick pay

Pension with matched contributions

Training

Discounts from shops and cinemas

Qualifications

• Experience in property management and team leadership.
• Ability to undertake appraisals and develop staff.
• Strong financial and analytical skills.

Responsibilities

• Manage delivery of property management services.
• Continuously improve procedures and meet client expectations.
• Ensure high standard of customer service.

Skills

Knowledge of the property sector

Experience of leading and managing teams

Sound financial skills

Analytical / problem solving skills

Stakeholder engagement skills

Job description

Overview

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about the team

We are now looking to hire an Operations Manager on a permanent basis. This is an exciting time to join a growing business function.

More about your role

The Operations Manager is aleading role within the team reporting directly to the Portfolio Manager.

You will play a key role in managing the delivery of all property management services within the business area and continuously improve management services that will meet budget targets and client expectations.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More about you

The Operations Manager will be responsible for delivering property management services – for void properties and administrative tasks, in line with current legislation and best practice.

As well as continually assessing existing operational procedures, you will work closely with other Senior Managers in order to determine what is best practice and implement a uniform approach. Ensuring customer service is of a high standard is a key part of this role.

Line management is a key part of the role and you will be expected to undertake appraisals and lead on the development of other members of staff.

The successful candidate will have :

• Knowledge of the property sector,
• Experience of leading and managing teams,
• Sound financial skills,
• Analytical / problem solving skills,
• Stakeholder engagement skills.

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include :

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training
• Extra perks including huge discounts and offers from shops, cinemas and much more.