Operations Manager

The People Pod; England; On-site; GBP 40,000 - 50,000; Full time

Job summary

A growing provider in low-carbon heating is seeking an Operations Manager to oversee regional field operations in North Cornwall. This role combines operational leadership, customer engagement, and logistical oversight. Candidates should have experience in domestic construction or social housing, strong leadership skills, and a full UK driving license. A competitive salary and opportunities for professional growth are offered.

Benefits

Competitive salary

Professional growth opportunities

Contribution to sustainable projects

Qualifications

• Proven experience in managing operations within domestic construction or social housing.
• Experience in coordinating field-based teams with leadership skills.
• Sound understanding of compliance and health & safety processes.

Responsibilities

• Oversee project delivery, scheduling, and resource planning.
• Maintain compliance with industry regulations and safety standards.
• Serve as a key contact for clients, ensuring a positive experience.

Skills

Leadership

Project management

Customer engagement

Health and safety compliance

Organizational skills

Tools

MS Office

Project management software

Job description

Operations Manager - South West Region

Social Housing, Domestic Construction & Retrofit

Location: North Cornwall (office based), with occasional travel across the South West

Salary: Up to 50K

About the Company

We are a growing provider of low-carbon heating, insulation and decarbonisation measures to the Domestic and Social Housing sectors, focused on helping households transition to more energy-efficient and sustainable living. Our work includes the installation of technologies such as renewable heating, solar, and insulation. We take pride in delivering professional, high-quality services that make a tangible difference for our customers and communities.

Role Overview

We are looking for a proactive and highly organised Operations Manager to oversee regional field operations across the South West. Based primarily in our North Cornwall office, this position will coordinate installation teams and ensure smooth delivery of domestic construction and retrofit projects.

This role combines operational leadership, customer engagement, and logistical oversight to ensure projects run efficiently, safely, and to a high standard. Some travel to customer sites will be required. You responsibilities will include:

• Leadership, coordination and support of the field-based installation teams.
• Oversee project delivery, scheduling, resource planning, and on-site execution to ensure all projects are completed on time, within scope, and to quality expectations.
• Lead daily and weekly operational planning and logistics to maximise productivity and minimise delays.
• Maintain compliance & safety, adhering to industry regulations, health and safety legislation, and internal operating procedures.
• Identify and resolve operational challenges, implementing process for continuous improvements to enhance efficiency.
• Serve as a key point of contact for clients, resolving issues, providing updates, and ensuring a smooth and positive customer experience.
• Provide regular performance updates and operational reports to senior management.

About You

• Proven background in managing operations within domestic construction, social housing, building/property services, or retrofit sectors is essential- knowledge of renewable energy solutions would be an advantage.
• Experience coordinating field-based teams, with strong leadership and team management abilities.
• Sound understanding of compliance and health & safety processes.
• Excellent organisational skills and the ability to manage multiple concurrent projects.
• Clear, confident communication skills with a customer-first approach.
• Competent in using MS Office and project management software.
• Full UK driving licence.

What's on Offer

• Competitive salary and benefits commensurate with experience
• Opportunities for professional growth and progression
• A chance to contribute to projects that make homes warmer, greener, and more affordable.