Operations Manager

Travel Trade Recruitment; England; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A global travel organization is seeking an Operations Manager to oversee two international programmes. In this hands-on role, you will manage relationships with local teams, ensure high standards, and support programme performance while handling crises. The ideal candidate should be calm under pressure with strong leadership skills and a passion for making a tangible impact. This position offers a salary range of £35,000 - £40,000 and hybrid working options.

Benefits

Hybrid working

Interesting international travel

Supportive colleagues

Qualifications

• Experience leading teams and managing operations.
• Strong crisis management skills.
• Ability to juggle multiple priorities while maintaining high standards.

Responsibilities

• Lead and support two overseas Programme Managers.
• Review programme performance and implement improvements.
• Travel to oversee operations and train teams.

Skills

Calm, logical, and hands-on problem-solver

Natural communicator and relationship builder

Organised and proactive

Experienced in leading small or remote teams

Motivated by purpose and quality

Flexible to travel overseas

Experience of living or working in a developing country

Job description

We're looking for a pro-active and committed Operations Manager to take charge of two of our international programmes. As the Operations Manager You'll be the operational heartbeat between our UK office, and local teams overseas, It's a high-trust, hands-on role with lots of variety - part people leadership, part customer experience, part logistics and planning. And because every day brings something new, you'll need to stay calm under pressure and thrive on problem-solving. If you want to work in a business where your decisions matter and your impact is visible every single day, you'll fit right in.

The Job

• Lead and support two overseas Programme Managers, each running a team on the ground
• Keep standards high across accommodation, safety, placements, and local partnerships
• Review programme performance, budgets, and feedback - then make improvements happen
• Build and maintain close relationships with staff, and local communities
• Handle crises with composure and clear judgment when things don't go to plan
• Travel overseas to visit your programmes, train teams, and see your work in action

Skills Required

• A calm, logical, and hands-on problem-solver
• A natural communicator and relationship builder
• Organised, proactive, and able to juggle multiple priorities
• Experienced in leading small or remote teams
• Motivated by purpose and genuinely care about people and quality
• Flexible to travel overseas, sometimes at short notice
• Experience of living or working in a developing country is highly desirable.

The Package

• A varied, purposeful role where you'll see your work make a real-world impact
• Salary: £35,000 - £40,000, depending on experience
• Hybrid working - Brighton office + remote flexibility
• Interesting and varied international travel (2-3 trips a year)
• Supportive, experienced colleagues who genuinely care about what they do
• The chance to help shape the future of an established organisation with a small, dedicated team

Interested

• If you are interested in the above vacancy, please click 'APPLY' or email your cv to [e-mail]