Operations Manager

Asda Stores Ltd; Ellesmere Port; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus scheme

Enhanced car scheme

Eye tests

Pension scheme

Wellbeing support

Inclusion networks

Parental leave policies

Job summary

Asda Stores Ltd in Ellesmere Port is seeking an Operations Manager to deliver execution across the store, embedding routines that improve availability, waste and shrink while coaching managers to sustain high standards across Ambient and Fresh departments, George and General Merchandising.

You will lead with empathy and foster a culture of ownership and accountability, ensuring a safe, compliant and customer-focused environment.

Qualifications

• Experience managing diverse teams in a large-format retail environment.
• Strong operational knowledge across food and non-food departments.
• Track record of improving availability, reducing waste and managing shrink.
• Confidence in developing large teams and managing change through leadership.
• Experience managing ER cases and understanding HR policies.
• Strong organisational skills and customer service excellence.

Responsibilities

• Deliver excellent execution across the store and embed routines that improve availability, waste and shrink.
• Review store processes to hit KRAs and drive performance metrics.
• Lead and coach store managers and teams to deliver great standards across departments.

Skills

Execution and results

Commercial awareness

Coaching and leadership

Organised and efficient

Collaborative

Data-driven

Job description

Job Details

Job Title Operations Manager
Location Ellesmere Port
Employment Type Full time
Contract Type Permanent
Shift Pattern Work Shift: Days
Hours per Week 45
Salary Competitive salary plus benefits
Category Store Operations
Closing Date 12 October 2026

At Asda we want you to Find Your Everything. As our Operations Manager, you’ll deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink. You’ll review store process to deliver great metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor, adhering to contract base management and wage control whilst leading and coaching our managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in our large format stores. As an Operations Manager, you lead with heart, building self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond. You’re transparent in your decisions, clearly sharing the “why” and inviting your team to solve challenges together. You support your team by coaching through questions, encouraging ownership, and celebrating initiative. You believe in creating a culture of always serving with heart and pride, driving the stores selling agenda with healthy competition across the trading floor by bringing the “Asdaness” to work every day.

What qualities you’ll need

• Execution and result-focused: You’re passionate about getting things done right, first time, every time displaying resilience, focus and passion for the business and holding your managers to account.
• Commercial awareness: You understand how availability, waste, and shrink impact performance—and you know how to improve them, leading the shrink agenda through the team and driving standards and inputs as well as acting on opportunity with clear actions. Ensure POS one best way is followed across the store delivering strong value message for our customers.
• Coaching and Leadership: Coach and support your leadership team on delivering brilliant shopfloor standards and develop our future talent by engaging and coaching your team to constantly improve routine and process whilst creating a culture of serving our customers with personality, heart and pride, and get one more item in every basket.
• Organised and efficient: You thrive in a fast-paced environment and know how to prioritise and delegate effectively to ensure promotional activity is landed to brief and on time by the team.
• Collaborative: You work across teams to ensure smooth operations and a seamless customer experience.
• Data-driven: You use insight to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards and ensure the store remains legal and complaint for customer and colleagues

What you’ll bring

• Experience managing diverse teams in a large-format retail environment with energy and pace.
• Strong operational knowledge across food and non-food departments.
• A track record of improving availability, reducing waste, and managing shrink.
• Confidence in developing large teams and managing change through leadership and building resilience.
• Experience managing ER cases and understanding HR policies and processes.
• Strong organisational skills and exceeding customer service.

Are you ready to take the next step in your career and be the second one in command to one of our Superstore/centres?

Everything you'll love

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

Asda is Reimagining Retail

It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we’re creating new roles all the time! So take the time to look around. Once you’ve had the chance to explore our current open positions, And don't forget you can keep an eye on new positions and check how your current applications are progressing by visiting regularly.