Operations Manager

Leonardo Hotels; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality group is seeking an Operations Manager to lead day-to-day hotel operations and enhance guest experiences. You'll collaborate with the General Manager, train staff, and support recruitment efforts while promoting the company vision. The ideal candidate will have strong people skills, experience in hospitality, and the ability to inspire a team. This position offers perks like hotel discounts and ongoing training opportunities.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Job-related training programmes

Qualifications

• Experience managing hotel operations and engaging teams.
• Ability to collaborate with HR and understand local business opportunities.

Responsibilities

• Direct strategic initiatives and objectives of the hotel.
• Lead day-to-day operations and oversee the team.
• Support recruitment and training of new team members.

Skills

Key people skills

Hospitality standards knowledge

Job description

The Operations Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As an Operations Manager, you'll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!

As an Operations Manager, you will :

• Undertake Duty Manager shifts as required to support the team
• Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel
• Support with the delivery of new starter induction and "Guest Care" training, ensuring all team members are offering great hospitality to our brand standards
• Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
• Have good knowledge of the local area to drive business opportunities for your hotel
• Collaborate with your local HR team to host engaging activities for your team

Some of the perks you could enjoy include :

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme : you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week : from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!