Operations Manager

HelloFresh; East Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading meal kit company in the East Midlands seeks an Operations Manager to oversee shift operations and team performance. Ideal candidates will have a strong operations background, leadership experience, and the ability to inspire a motivated team. Responsibilities include ensuring customer satisfaction, managing safety protocols, and continually improving operational processes. The role also offers substantial perks, including discounts on products and a comprehensive benefits package.

Benefits

70% off HelloFresh or Green Chef boxes

Company pension scheme

Gym membership

Bupa private medical insurance

Electric vehicle scheme

Mental health support

Nursery support scheme

Cycle to work scheme

Qualifications

• Experience in managing a large indirect team in a high-performing operation.
• Proven ability to engage and motivate others.
• Strong understanding of health and safety in a warehouse environment.

Responsibilities

• Oversee receipt of products through to dispatch of customer boxes.
• Lead a team of Shift Managers and Line Leaders.
• Resolve issues to maintain shift performance.

Skills

Operations background

Experience managing large teams

Adaptability

Leadership

Communication skills

Decision-making capabilities

Understanding of health and safety

Food hygiene experience

Tools

Warehouse management systems

Job description

About The Team

As an Operations Manager, you will work directly with our Senior Operations Manager and will be responsible for the running of successful shifts to ensure you have a skilled, motivated team so that all of our customers' boxes are packed perfectly each and every time. We look for people who demonstrate a real customer obsession, earn trust quickly and have experience in developing the best talent the industry has to offer.

What You Will Be Doing

• Oversee the receipt of our products through to production and dispatch of our customer boxes, through our operation.
• Lead a team of Shift Managers and Line Leaders to deliver shift performance and continuous improvement
• Deliver the shift in line with our key KPIs surrounding health and safety, quality, food safety, and team culture.
• Dynamically resolve issues to reduce the impact they could have on the performance of the shift and the impact this could have on our customers.
• Develop and empower the operational team through several layers of indirect reports.
• Think outside the box (pun intended) about our business, delivering impactful projects in areas from customer experience to waste management and lean production.
• Stamp your mark on our growing HelloFresh employer brand, recruiting the future of the business.

Who You Are

• Operations background with experience in managing a large indirect team in a high-performing operation.
• Experience in working with various warehouse management systems.
• Demonstrated adaptability to a fast-paced and constantly changing environment.
• Propensity to lead from the front, developing those around you to be better than yourself.
• Proven ability to engage and motivate not only direct reports but peers and supporting functions.
• Great communication skills and decision-making capabilities. The logical approach to decision-making.
• Energy, enthusiasm, commitment, and a can-do, flexible attitude.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Experience with / strong understanding of a food hygiene environment and automated operations is beneficial.

What you will get in return

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Electric vehicle scheme
• Mental health first aiders and an employee assistance programme
• Nursery support scheme
• Cycle to work scheme