Operations Manager

21c Museum Hotels; Dartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in Dartford is seeking an Operations Manager for the Mercure Dartford Brands Hatch Hotel & Spa. This role requires a hands-on leader with at least 2 years of hotel or operations management experience. You will support the General Manager, ensure guest satisfaction, and develop a high-performing team. The position offers a competitive salary and various benefits, including discounted stays at Accor hotels.

Benefits

Discounted room rates

Company pension scheme

28 days holiday

Free on-site parking

Career development opportunities

Qualifications

• Minimum 2 years hotel management or operations management experience.
• Strong team leadership and people development skills.
• Passion for hospitality with a guest-first mindset.

Responsibilities

• Support the General Manager in all aspects of hotel operations.
• Champion guest satisfaction and lead by example in service delivery.
• Manage room inventory, guest check-ins/outs, and front office performance.

Skills

Hotel management experience

Team leadership

Food & Beverage knowledge

Property management systems

Food safety compliance

Tools

Opera Cloud

Micros

Job description

Company Description

Who We Are:

Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event‑led property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high‑energy hospitality—and we’re looking for a hands‑on leader who thrives in that rhythm.

Job Description

Operations Manager – Mercure Dartford Brands Hatch Hotel & Spa

Location: Dartford, Kent

Contract Type: Full‑time

Salary: Competitive

This role is all about leading from the front. You’ll be on the floor, setting the pace, solving problems, and inspiring your team to deliver exceptional guest experiences. If you love the buzz of a busy lobby, the challenge of event coordination, and the satisfaction of building a high‑performing team—this is your moment.

Key Responsibilities

• Support the General Manager in all aspects of hotel operations
• Champion guest satisfaction and lead by example in service delivery
• Recruit, train, and develop a high‑performing team across departments
• Drive profitability and operational efficiency in line with brand standards
• Oversee Food & Beverage operations, ensuring smooth service and compliance
• Manage room inventory, guest check‑ins/outs, and front office performance
• Maintain health & safety, food safety, and licensing compliance
• Promote the Mercure brand and Accor Live Limitless loyalty programme
• Collaborate with spa and leisure teams to enhance guest experience
• Lead operational delivery for events, conferences, and race‑day bookings

Qualifications

• Minimum 2 years hotel management or operations management experience
• Proven team leadership and people development skills
• Strong F&B background with hands‑on operational knowledge
• Experience with property management systems (Opera Cloud preferred)
• Familiarity with POS systems (Micros or similar)
• Understanding of food safety, licensing, and brand compliance
• Passion for hospitality and guest‑first mindset

Additional Information

Benefits

• Discounted room rates for you and your loved ones at Accor hotels worldwide
• Company pension scheme
• 28 days holiday (increasing to 33 with service)
• Free on‑site parking and meals during shifts
• Career development opportunities within Accor and the Hotel group including Marriott, IHG and Best Western Hotels.

If you’re ready to lead with energy, empathy, and excellence, we’d love to hear from you.

How to Apply

We’re ready for you to bring your revenue‑building expertise to a company that values innovation, performance, and people. Please submit your CV and cover letter online.