Operations Manager

Advance; Cotswold District; On-site; GBP 45,000; Full time

Job summary

A charitable organization seeks an enthusiastic Operations Manager to oversee support services across Worcestershire, Warwickshire, and Northamptonshire. The role requires operational experience in Health and Social Care, with responsibilities including staff management and regulatory compliance. Ideal for leaders dedicated to empowering individuals with disabilities. A competitive salary is offered along with a comprehensive benefits package.

Benefits

Paid holiday (25–30 days plus bank holidays)

Sector-specific training

Employee Assistance Programme

Qualifications

• Record of leading and managing in Health and Social Care sector.
• Experience as a CQC registered manager or involvement in regulatory inspections.
• Commitment to undertake a Level 5 qualification if not already held.

Responsibilities

• Ensure highest quality of support to individuals.
• Lead a team of Support Managers and Support Workers.
• Own the quality and compliance of services through audits.

Skills

Operational experience of Health and Social Care

Experience of budget management

Experience with ICT systems and equipment

Valid driving licence

Education

Level 5 or equivalent qualification

Tools

Microsoft Office (Word, Outlook, Excel, PowerPoint)

Job description

Position: Operations Manager

Location: Worcestershire, Warwickshire and Northamptonshire

Hours: 37.5 contracted hours per week

Salary: £44,040.57 per annum

Job ref: 4784

We regret to inform you that Advance is unable to accept any sponsorship requirements.

About the Role

Would you like to work somewhere where you get to make a real difference every day? Advance is a highly reputable charitable organisation specialising in learning disabilities and mental health throughout the UK, and we are excited to recruit an enthusiastic and inspiring Operations Manager to support and lead a team of Support Managers and Support Workers across Worcestershire, Warwickshire, and Northamptonshire. As Operations Manager you will be responsible for ensuring the highest quality of support to individuals, empowering them to live their best lives.

We provide a range of services for adults with learning disabilities, autism and/or mental health needs, giving a unique opportunity to empower service users.

The successful applicant will be the CQC registered manager for the delivery of regulated activities.

About You

• Inspirational leader and role model for outstanding, personalised support, with a passion for exceeding internal quality standards and those of regulators.
• Owns the quality and compliance of services, using meaningful audits and quality checks to identify improvements and ensure actions are followed through.
• Has a hands‑on approach, is visible within services and approachable to all team members.
• Leads a culture of equality, diversity, inclusion and flexible working where everyone can thrive and contribute.
• Works to protect individuals’ right to live safely, free from abuse and neglect in line with Advance and local Safeguarding Adults policies.
• Develops and models excellent relationships and collaboration with external stakeholders—including commissioners, individuals’ circles of support and regulators—ensuring Advance has a highly regarded reputation.

Qualifications

• Operational experience of Health and Social Care, with a record of leading and managing in the sector.
• Level 5 or equivalent professional/management qualification, or commitment to undertake it.
• Experience of budget management.
• Experience as a CQC registered manager or involvement in regulatory inspections.
• Experience with ICT systems and equipment, including Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Valid driving licence and access to own vehicle.

For more information regarding this role, please see the attached job description and person specification.

For more information about the role please contact Amanda Hillerby on 07513 723 841 or email [e-mail] between Monday-Friday 9am-5pm.

About the Organisation

Advance is a national, not‑for‑profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives by delivering the best quality housing and support, allowing people to live the lives they choose, achieve personal goals, feel valued and have their voices heard.

We recognise that our people are our greatest asset and are passionate about making Advance a great place to work. We invest in staff training, support and professional development opportunities, and rewards with a competitive benefits package.

Equality, Diversity and Inclusion

We are an equal opportunities employer who values its staff and the difference they make to customers. There is no place for racism or discrimination of any kind in Advance. We will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or supporting customers from similarly diverse backgrounds.

Benefits of Working for Advance

• Paid holiday (25–30 days plus bank holidays, pro rata for part‑time hours)
• Sector specific training at induction plus opportunities for professional development
• Access to Perks at Work – discounts on cinema tickets, shopping vouchers and more
• Long‑service awards payable in 5‑year increments
• Golden Hello/reference a friend scheme – up to £500
• Cycle‑to‑work scheme
• Employee Assistance Programme
• Free DBS and Barring Service check (disclosure cost covered)
• Excellent career progression opportunities within Advance
• Pension scheme with matched contributions above statutory minimum (if meeting threshold)

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and is committed to safeguarding and promoting the welfare of all people we support. Applicants must provide evidence of right to work and an enhanced DBS disclosure (cost covered by Advance).

Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.