Operations Manager

Digital Catapult; City of Westminster; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm in the UK is seeking a Marcomms Operations Manager to lead agile marketing operations within the Marcomms Team. You will maintain efficient workflow, prioritize projects, and deliver insightful reports. Ideal candidates will have experience in B2B marketing operations and strong project management skills. The position offers a fixed-term contract with various benefits, including a hybrid work model, excellent holiday package, and investment in your development.

Benefits

5% performance related bonus

25 days annual leave + bank holidays

Double-matched pension up to 10%

4% salary benefits selection

E-Vehicle Scheme and Cycle2Work

Life insurance 4x salary

Company social events

Qualifications

• Experience in B2B marketing operations from a tech or agency background preferred.
• Degree or equivalent experience in business or marketing.
• Strong organizational skills and ability to manage multiple projects.

Responsibilities

• Maintain and optimize Marcomms Team workload and processes.
• Define and prioritize projects and track progress.
• Create templates and documents to streamline operations.
• Deliver monthly marketing reports with insights.
• Oversee data cleanliness for GDPR compliance.
• Manage procurement processes and supplier agreements.
• Ensure adherence to Digital Catapult brand.

Skills

B2B marketing operations

Project management

Collaboration

Organizational skills

Technical capability

Education

Degree in business or marketing

Tools

Trello

Job description

Digital Catapult is looking for a Marcomms Operations Manager who will be part of the Marcomms Team (Marketing, Communications and Events), working closely and collaboratively with various departments in the company and reporting to the Head of Marketing. The Marcoms Department acts as an agency with regards to the wider Digital Catapult teams. This role will be responsible for leading the delivery of agile marketing operations to drive efficiencies and processes within the business and will be instrumental in how the Marcoms Team manage all programmes and projects within the organisation, assigning priorities and managing the workflow. This role will support the delivery of robust, scalable and flexible marketing processes: you will ensure the effective deployment of processes and that we have the correct tools in place to drive efficiency, measure and track productivity, and support growth. This role is an 18 month fixed term contract. WHAT YOU'LL DO (Duties)

Responsibilities

• Maintaining, updating and fine-tuning efficient ways of managing and prioritising the Marcomms Team workload, workflows, processes and tools (for example Trello boards) to drive effectiveness, efficiency and optimal communication flow within all members of the team.
• Identifying, exploring and defining which projects/programmes the team should prioritise, setting a timeline to reach goals quickly, and tracking progress with operational owners to drive programmes that deliver impact.
• Adapting, refining and creating templates, checklists and documents to help the team streamline activities and work more efficiently.
• Delivering monthly marketing reports with key insights and lessons learned to help answer strategic and operational questions, assisting the Marcomms Team with business reporting, target setting, and KPI management.
• Acting as the team GDPR champion by overseeing data cleanliness and completeness for customer, prospect and partner records; maintaining data according to good GDPR policies and practices.
• Acting as the team champion with regards to procurement processes and practices and being the team point of contact for keeping all supplier's framework agreements in place.
• Acting as the brand guardian making sure to maintain, review and create the existing branded assets as well as help the wider team to adhere to the Digital Catapult brand.

Qualifications

• Relevant experience in B2B marketing operations, preferably (but not essential) from a technology business, startup or agency.
• Ideally educated to degree level within a business or marketing related field or with equivalent level of experience.
• Strong project management and organisation skills with the ability to manage multiple projects, objectives and tasks simultaneously.
• Technically capable with a desire to improve processes.
• Great teamwork and collaboration skills, able to form successful working relationships with colleagues across the business.

Benefits

• 5% performance related bonus
• Digital Catapult is a Disability Confident Committed Level 1 Employer.
• Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year.
• Double-matched pension up to 10% of your salary.
• 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension.
• E-Vehicle Scheme; Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal.
• Life insurance 4x salary.
• Free to access EAP & Financial Wellbeing advice.
• Enhanced maternity and paternity leave.
• Hybrid working - with great offices to work from 2 days per week with some roles needing to be onsite more regularly to ensure the successful delivery of our work.
• Investment in your ongoing learning and development with us.
• Company social events throughout the year and free office snacks!