Operations Manager

Real Recruitment; City Of London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Operations Manager to facilitate compliance with ISO standards and improve processes. Located in New Malden, this full-time position offers a salary of £35,000 - £40,000 plus benefits. The ideal candidate will bring exceptional attention to detail and experience in a fast-paced SME environment. Responsibilities include developing processes, ensuring compliance, and managing client feedback. This role offers a unique opportunity to make a significant impact in a growing business.

Benefits

Competitive salary

Benefits including volunteering days

Qualifications

• Strong attention to detail and a drive to deliver required.
• Experience in a fast-paced SME is hugely beneficial.
• Ability to manage competing priorities while maintaining calm.

Responsibilities

• Process development and improvement.
• Assist with ISO standards compliance.
• Monitor and manage company NPS score.

Skills

Attention to detail

Process development and improvement

Experience with ISO27001

Project management

Empathy

Job description

Operations Manager

We have a fantastic opportunity for an experienced Operations Manager with a high attention to detail and solid experience of ISO27001 to assist with ISO standards to ensure compliance and prepare for ongoing certification. Strong Process development and improvement experience is essential for this position.

Location

New Malden, KT3

Hours

Full-time (37.5 hours)

Salary

£35,000 - £40,000 + Benefits and 3 Volunteering days per year

What does this entail?

It requires someone who displays exemplary attention to detail and a drive to deliver but is also empathetic and understands that our business is about our people. This requires the individual to wear multiple hats and juggle competing priorities, all while remaining calm and maintaining a sense of humour. Experience in a fast‑paced SME will be hugely beneficial. It is a challenging and rewarding role for someone who is looking to make an impact in a growing business.

Key responsibilities

• Process development and improvement.
• Ensure the project management system reflects the needs of the business and is amended as required.
• Assist with ISO standards (9001/14001/27001), ensure compliance and prepare for ongoing certification.
• Monitor, manage, and report on company NPS score.
• Attend departmental meetings to ensure compliance and address issues.
• Update and monitor reports ensuring accuracy and highlighting potential issues.
• Monitor and ensure tasks are carried out in a timely manner.
• Work with external stakeholders (e.g., clients, lawyers, government agencies) to ensure compliance and pass on actions to internal contacts.
• Complete sales operations tasks.
• Manage supplier/client documentation and negotiate terms where appropriate.
• Monitor inboxes and ensure any actions are delegated to the relevant parties.
• Monitor client feedback and ensure the appropriate steps are taken to address issues.
• Manage the AdobeSign account to ensure effective use.
• Proofreading documents to ensure accuracy.
• Manage all aspects of the office (e.g. recycling, office sundries and cleaning).
• Order gifts for clients/colleagues as required.