Operations Manager

Imperial London Hotels; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel group in London is seeking an Operations Manager to lead day-to-day operations at their new flagship hotel opening in Summer 2026. The ideal candidate will have over 5 years of experience in senior hospitality management, focusing on delivering exceptional guest experiences while ensuring operational excellence. This role offers competitive benefits, including training programs and discounts at various outlets.

Benefits

28 days holiday increasing with service

Access to ILH Training Academy

Team member discounts at hotels

Employee Assistance Programme

Qualifications

• Proven experience in leading teams in a premium hotel environment.
• Full understanding of financial management in hospitality.

Responsibilities

• Lead all hotel departments for exceptional guest experiences.
• Support in identifying innovative revenue streams.
• Ensure compliance with Health & Safety regulations.
• Champion hotel brand standards and quality.

Skills

People-centric leadership

Strategic thinking

Exceptional communication

Knowledge of UK hospitality standards

Problem-solving

Education

5+ years in senior hospitality management

Job description

Operations Manager - *NEW HOTEL OPENING* Summer 26

New Opening Experience an Advantage.!

Imperial London Hotel Group based @ Imperial Hotel

40 hours a week (5 Days out of 7 Days)

£TBC + Benefits

We are Imperial London Family of Hotels, a family‑run company with a legacy spanning 185 years and an intended purpose of putting authentic London experiences and memorable stays within everyone’s reach. We’re dedicated to rewriting the traditional hospitality mindset, paving the way for a fresh approach across our 8 hotels and 9 pubs, bars & restaurants in Bloomsbury, London. Imperial Hotel is our flagship, premium lifestyle property, opening its doors in Summer 2026 following a once‑in‑a‑generation renovation & repositioning, boasting 357 rooms, multiple food & drink spaces, a gym, and stunning destination rooftop bar.

We believe that great hospitality starts with the right people and are on the hunt for an experienced and detail‑oriented Operations Manager. This role will be pivotal in supporting the General Manager, by leading day‑to‑day operations, ensuring delivery of an elevated guest experience, upholding Imperial Hotel’s brand standards, whilst inspiring & nurturing a high‑performing team.

Our ideal candidate will embody our values; POSITIVE in attitude, CARE about our guests and each other, COLLABORATE for a brighter future, encourage & enable GROWTH and take PRIDE in our legacy. If they resonate with you and you are a results‑driven and people‑centric professional with a passion for delivering exceptional and authentic guest experiences, we invite you to apply for this exciting opportunity and join the team that will deliver a successful launch and continued success/growth thereafter.

Key Responsibilities:

• Curate Exceptional Guest Experiences: Lead all hotel departments to deliver authentic and thoroughly London local experiences that surprise and delight, leveraging guest feedback through personalised and human interactions that anticipate guest needs.
• Drive Operational Excellence: Lead Front Office, Guest Experience, Food & Beverage, Housekeeping and Maintenance in elegant execution of a 4‑star plus standard, taking an intuitive and responsive approach, bringing the brand standards to life.
• Maximise Profitability: Support the General Manager in identifying innovative revenue streams, implement sophisticated cost‑control strategies, and deliver accurate business forecasts to fuel financial success.
• Inspire and Empower Teams: Nurture a culture of inclusivity and continuous development for yourself and your team by being an ambassador of the ILH values and by promoting ILH development programmes and engagement initiatives that elevate both competence and the team member experience.
• Ensure Safety and Compliance: Lead on Health & Safety compliance and audits, with a good understanding of UK regulations to maintain a secure environment. Be a champion of team member rights, always looking to ILH values to guide you in the “how”.
• Champion Quality and Brand Standards: Conduct thorough assessments of brand standards performance, utilising data‑driven insights, and align the operations of the hotel with the hotel brand identity.

Who you are

• A proven, people‑centric leader with 5+ years in senior hospitality management, ideally in a 4‑star or higher premiumhotel in a major metropolitan market like London.
• A strategic thinker able to optimise operations, and support in driving financial success.
• An exceptional communicator and people person with the ability to inspire teams, engage discerning guests, and represent the Imperial Hotel brand.
• Someone highly knowledgeable and competent in premiumhospitality standards, UK safety regulations, and London’s dynamic market trends.
• A creative problem‑solver who thrives in a fast‑paced environment, delivering innovative, guest and people‑centric solutions.

What’s in it for you

• 28 days holiday, increasing with length of service up to 33 days (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme
• Access to Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning. Discounted dry‑cleaning on personal items.
• Access to an interest‑free Season Ticket Loan or Travelcard Loan
• Team member flat rate discount & 50% discount to friends and family at any of our hotels
• 50% discount at ILH’s nine food and beverage outlets
• Access to coffee and beverage discounts at Blooms Café – £1.50 per beverage
• Access to an employee funded Health Cash Plan
• Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
• Access to Early Pay – instantly access a portion of the pay you’ve already earned
• Access to shopping discounts across several high‑street brands and online retailers
• Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
• Access to mental health first aiders support & well‑being support
• Access to our Employee Assistance Programme by Hospitality Action

You can explore additional benefits.