Operations Manager

CBRE; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading real estate services firm is searching for an experienced Operations Manager to oversee operational activities and manage client relationships. The role requires dynamic leadership and experience in facilities management. Key responsibilities include talent management, ensuring contract compliance, and leading vendor relationships. Candidates should possess excellent people skills and a proven track record in corporate real estate. Competitive compensation and opportunities for career advancement are offered.

Qualifications

• Ability to deliver under pressure with dynamic re-prioritisation.
• Experience in corporate real estate or facilities management preferred.
• Strong skills in personnel management and strategic planning.

Responsibilities

• Primary support for the Account Director and operational oversight.
• Manage talent recruitment, training, and performance.
• Ensure contract compliance and performance measurement.

Skills

Ability to work at pace

Experience in corporate real estate

Procurement experience

Managing large teams

H&S and Energy Management experience

Delivering large scale change programmes

Organisational development

Excellent people skills

International corporate business experience

Job description

Overview

Job Title Operations Manager

Job ID 203157

Posted 23-Jan-2025

Role type Full-time

Areas of Interest Engineering/Maintenance

Location(s) Southall - England - United Kingdom of Great Britain and Northern Ireland

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand — the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.

Job Summary

Ensure team members are continually improving levels of service delivery, drawing on industry best practice setting a high benchmark for the FM’s to deliver to in each respective area. Ensure continual client focus across all areas.

Key Responsibilities

• Be the primary strategic and operational support point for the Account Director
• Oversee all operational activity across the contract.
• Oversee and fulfil all client reporting activities.
• Manage the team to a transparent set of shared objectives.
• Manage talent recruitment and retention, including training requirements and performance management.
• Drive superior account performance to support the client business and contractual objectives. Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
• Ensure full contract compliance on operational, risk, and compliance matters
• Measure the contract’s performance against agreed targets and scorecard compliance
• Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
• Oversee all vendor relationships.
• Ensure CBRE’s technology platform is optimised to support the client’s operational needs and commercial value
• Drive forward platform efficiencies within the account platform
• Ensure all account Playbooks are evergreen and meeting the needs of the account
• Provide leadership and day to day management of the infrastructure functions of the business, with functional leads reporting in. Ensure functional objectives are aligned with the client priorities and the wider functional priorities of CBRE

Key Skills / Experience / Requirements

• The ability to work at pace, dynamically, whilst focussing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
• Experience working in corporate real estate or a facilities management company
• Procurement experience is required
• Demonstrated experience in managing large teams.
• Experience in the areas of H&S and Energy Management a distinct advantage
• Experience in delivering large scale change programmes an advantage
• Skills should include organisational development, personnel management, budget and resource development, and strategic planning
• Excellent people skills, with an ability to lead and support a dynamic leadership team
• Successful track record of working in international corporate businesses