Operations Manager

Signature Pharmacy; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

An online pharmacy in London is looking for a hands-on Operations Manager to oversee day-to-day operations, lead a team, and ensure compliance in a regulated environment. The role demands excellent organizational skills and the ability to motivate a team. This is an excellent opportunity for proactive leaders seeking to make an impact in a growing company.

Benefits

Supportive team environment

Opportunity for career growth

Innovative workplace

Qualifications

• Proven experience as an Operations Manager, ideally within pharmacy, healthcare, or another regulated environment.
• Strong people leadership — someone who gets the best from their team.
• Excellent organisational skills with the ability to juggle priorities.
• A proactive, problem-solving mindset, you make things happen.
• Punctual, reliable, and happy to roll up your sleeves when needed.

Responsibilities

• Leading, supporting, and motivating a team of dispensers, packers, and customer service staff.
• Managing supplier relationships and medicine procurement.
• Working alongside our onsite pharmacists to maintain full GPhC and MHRA compliance.
• Reviewing and improving processes to maximise efficiency, accuracy, and output.
• Managing and updating SOPs, training materials, and the internal knowledge base.
• Tracking team KPIs and ensuring strong performance across all departments.
• Communicating operational needs and system improvements to senior management.
• Ensuring onboarding and training documentation is complete.

Job description

🚀 Operations Manager – Signature Pharmacy (London, On-Site)

Signature Pharmacy is an award-winning online pharmacy based in London. We’re known for our concierge-style service and for partnering with some of the biggest names in private healthcare.

We’re looking for a hands-on Operations Manager who can take ownership of our day-to-day operations, lead a talented team, and help us continue to deliver an outstanding service to our patients and healthcare partners.

If you’re the kind of person who thrives in a fast-moving environment, enjoys improving systems, and loves seeing a team grow under your guidance, this role is for you.

What You’ll Be Doing

• Leading, supporting, and motivating a team of dispensers, packers, and customer service staff.
• Managing supplier relationships and medicine procurement — including negotiating pricing and ensuring stock availability.
• Working alongside our onsite pharmacists to maintain full GPhC and MHRA compliance.
• Reviewing and improving processes to maximise efficiency, accuracy, and output.
• Managing and updating SOPs, training materials, and the internal knowledge base.
• Tracking team KPIs and ensuring strong performance across all departments.
• Communicating operational needs and system improvements to senior management and the technical team.
• Ensuring onboarding and training documentation is complete and up to date for all team members.

What We’re Looking For

• Proven experience as an Operations Manager, ideally within pharmacy, healthcare, or another regulated environment.
• Strong people leadership — someone who gets the best from their team.
• Excellent organisational skills with the ability to juggle priorities.
• A proactive, problem-solving mindset, you make things happen.
• Punctual, reliable, and happy to roll up your sleeves when needed.

The Details

📍 Location: London (on-site)

🕘 Hours: Monday to Friday, 9am – 6pm (30-minute unpaid lunch break)

💼 Reports to: Chief Operations Officer / Managing Director

Why Join Signature Pharmacy?

• Be part of a rapidly growing, innovative healthcare company.
• Work in a supportive, close-knit team that values initiative and improvement.
• Build your career in a company where your impact is visible every day.

If you’re ready to take ownership, drive operational excellence, and help shape the next stage of our growth — we’d love to hear from you.

👉 Apply now or message us directly to learn more.