Operations Manager

The Popeyes; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading QSR brand in London seeks an Operations Manager to oversee daily operations across multiple locations. This pivotal role emphasizes driving culture and ensuring high standards of service, quality, and profit targets. The ideal candidate will have extensive multi-site hospitality experience, robust leadership, and the ability to inspire teams. Benefits include a competitive salary, a £5k car allowance, and opportunities for career progression.

Benefits

Competitive salary and bonus scheme

£5k car allowance

Company car scheme

Gym discounts

Career progression opportunities

Private healthcare

Life assurance

33 days annual leave

Birthday day off

Free chicken!

Qualifications

• Strong experience in multi-site hospitality, ideally in QSR or casual dining.
• Leadership by example with a focus on guest experience and KPIs.
• Extensive experience in recruiting and developing store teams.

Responsibilities

• Oversee daily operations of multiple locations for efficiency and profitability.
• Ensure compliance with regulatory requirements and safety procedures.
• Build and retain a high-performing team through strong recruitment and development.

Skills

Organisational abilities

Problem-solving abilities

Leadership skills

Interpersonal skills

Talent planning

Financial data analysis

Job description

We're looking for an epic leader of people and standards driven operator to join our team as an Operations Manager

We're open to applications from candidates across all areas of London. This is a talent bank opportunity, with applications to be reviewed in the New Year for upcoming Operations Manager roles coming to 2026 as we continue to grow rapidly!

You’ll be the driver of culture, leading your General Managers and bring to life our “bring the fun” value. You’ll provide clear direction and motivational leadership, be responsible for your KPIs, especially sales and profit targets. Whilst ensuring the highest standards of quality, service, and cleanliness. We work in a fast paced and competitive environment, so these standards are vital to the success of the business.

What You’ll Do Here

• Oversee the daily operations of multiple locations, ensuring efficiency and profitability
• Ensure compliance with all regulatory requirements and safety procedures
• Build, develop and retain a high-performing team through strong recruitment, training, coaching and development, succession planning and leadership practices and in line with company expectations
• Put the customer first in everything you and your teams do, driving service and guest reviews/feedback
• Ensure food quality standards uphold our ambition to be the most loved QSR brand
• Collaborate with the Chicken HQ teams to gain the support and expertise you need to drive your store forward
• Implement and maintain operational policies, procedures and standards across all locations
• Monitor and analyse financial performance, budgeting and cost control measures
• Drive continuous improvement initiatives to enhance operational effectiveness

Qualifications

• Strong experience and proven track record in a multi-site, hospitality business, ideally QSR or casual dining
• Excellent organisational and problem solving abilities
• Always leads by example, lives and breathes an epic guest experience and drives KPIs
• Strong leadership and interpersonal skills with the ability to motivate and inspire
• Extensive experience recruiting, developing and talent planning within your store teams
• Demonstrated ability to analyse financial data and make sound business decisions
• Knowledge of regulatory compliance and safety standards

Attitude and Values

Inclusivity and respect are at the heart of all we do. Popeyes is a place where everyone can be their true self and everyone belongs. This is why we assess each application on the aptitude to do the job and nothing else.

Benefits

• Competitive salary and bonus scheme
• £5k car allowance
• Company car scheme
• Benefits platform, inc. gym discounts and cycle to work
• Career progression opportunities
• Private healthcare
• Life assurance
• 33 days annual leave
• Birthday day off
• Free chicken!