Operations Manager

Tay Associates; City Of London; Remote; GBP 65,000 - 95,000; Full time

Job summary

An esteemed recruitment firm is seeking a bilingual Chief of Staff to support Founders in an entrepreneurial environment. This fully remote position requires fluency in English and French, along with a strong background in operations and project management. The ideal candidate will drive strategic execution and manage operational excellence across the organization. Competitive salary ranges from £65k to £95k depending on experience.

Qualifications

• Strong background in operations, project, or change management.
• Experience supporting C-suite or Founders, ideally within a Family Office.
• Skilled in developing systems, processes, and structured reporting.

Responsibilities

• Convert strategic goals into quarterly roadmaps with measurable KPIs.
• Lead and optimise system and process rollouts.
• Manage Founders’ inboxes, calendars, and international travel logistics.

Skills

Operations management

Project leadership

Cross-cultural fluency

Fluent English

Fluent French

Analytical skills

Tools

Microsoft Office Suite

CRM platforms

Job description

Chief of Staff / Executive Operations Founders & Family Office

Must speak and write fluent English & French

Salary: £65k - £95k DOE - Remuneration tailored to the seniority and scope of the role
Set up: Permanent – Fully Remote
Languages: English & French (fluent, spoken and written)

Overview

We are partnering with an international client to appoint an Executive Operations Manager to work directly with the Co-Founders and Family Office.

This is a unique opportunity for a bilingual professional with proven experience in operations, project leadership, and executive support to drive strategic execution and operational excellence across both business and personal spheres.

The role requires exceptional structure, discretion, and cross-cultural fluency, Supporting visionary Founders within a fast-paced, multi-market environment across Europe and the USA.

Key Responsibilities

• Convert strategic goals into quarterly roadmaps with measurable KPIs.
• Lead and optimise system and process rollouts (CRM, PMS, automation tools).
• Build and maintain SOPs, dashboards, and performance reports.
• Consolidate updates across Finance, Marketing, and Revenue Management.
• Manage Founders’ inboxes, calendars, and international travel logistics.
• Provide Family Office support, including property and personal coordination.

Candidate Profile

• Strong background in operations, project, or change management.
• Experience supporting C-suite or Founders, ideally within a Family Office or entrepreneurial setting.
• Skilled in developing systems, processes, and structured reporting.
• Fluent in English and French, written and spoken.
• Advanced user of Microsoft Office Suite and CRM platforms.
• Certifications such as Lean Six Sigma, PRINCE2 or PMP are advantageous.
• Organised, analytical, calm under pressure, and discreet.
• Able to balance business operations with select personal support tasks.

If you are a strategic, bilingual (English/French) operations professional seeking a high-impact role at the centre of an entrepreneurial international organisation, apply for consideration.