Operations Manager

Travel Trade Recruitment; City Of London; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading travel management company is seeking a Corporate Operations Manager to manage the London Corporate team, overseeing operational performance and staff management. The ideal candidate will provide mentoring, ensure compliance, and contribute to the success of client accounts. The role offers hybrid working with a competitive salary and benefits. Interested candidates can apply via the provided email.

Benefits

Hybrid working

Salary £55,000 Plus Bonus

Luxury offices in Central London

Fantastic benefits

Qualifications

• Experience in managing a team, particularly in a corporate setting.
• Strong operational background with focus on performance metrics.
• Ability to mentor staff and drive training initiatives.

Responsibilities

• Manage the London Corporate team ensuring operational performance.
• Oversee daily functions of corporate business in London.
• Support and mentor staff to effectively service clients.
• Monitor and address training needs for staff development.
• Participate in recruitment activities alongside Operations Director.

Skills

Team management

Operational performance

Client account management

Coaching and mentoring

Compliance knowledge

Job description

Overview

One of our favourite TMC's to work with are now seeking a Corporate Operations Manager to join them.

Duties

• Manage the London Corporate team for both operational performance and all aspects of general staff management.
• Oversee the daily function of all Corporate business within the London office to achieve an effective, successful and profitable operation.
• Work with Operations Director to evenly distribute client accounts in consideration of agent/client compatibility and regional workloads, ensuring processes remain for continuity of service by all agents for any client.
• Provide support, mentoring and coaching to enable staff to effectively and accurately service clients. Observe day-to-day agent Corporate tasks to ensure all responsibilities are fulfilled.
• Take ownership of personal and team understanding and adherence to all applicable policies and rules, with a focus on PCI and anti-bribery compliance.
• Monitor, identify and address training needs and devise development/progression plans.
• Coordinate staff holidays and other absences, ensuring all are recorded and processed correctly.
• Attend and encourage attendance to agreed and relevant training and Lunch & Learn sessions, familiarisations, supplier functions and events etc.
• Complete appraisal reviews according to company procedures. Conduct regular team meetings and meet with individuals as required.
• Check departmental staff resourcing and actively participate with recruitment activities alongside the Operations Director.
• Supervise the implementation of new client accounts.
• Seek to minimise errors and costs and maximise revenue and profits for both individual agents and the division as a whole.
• Review monthly P&L figures and contribute to annual budget and forecast processes.

Package

• Hybrid working - London
• Salary £55,00 Plus Bonus
• Luxury offices in Central London location
• Fantastic benefits
• Ever growing company

Interested apply here now or email [e-mail]