Operations Manager

First Bus; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading transportation provider in City Of London seeks an Operations Manager to oversee daily bus operations, ensuring compliance with customer and contractual requirements. The ideal candidate has significant experience in the transport/logistics industry, strong financial management skills, and proven people management capabilities. This role involves maximizing performance, ensuring safety, and improving service quality.

Benefits

Opportunities for professional development

Career progression within a respected organisation

Qualifications

• Significant experience within the bus or transport/logistics industry at a senior level.
• Strong understanding of QIC/QSI performance measures and TfL contractual requirements.
• Ideally CPC qualified.
• Experience handling performance and conflict.
• Knowledge of health and safety procedures in a transport environment.

Responsibilities

• Oversee daily bus operations to meet customer and contractual expectations.
• Maximise QIC/QSI performance and operated mileage.
• Lead and manage administrative and operational teams.
• Monitor driver quality standards and promote accident prevention initiatives.
• Manage financial performance, ensuring operations remain within budget.

Skills

Experience in transport/logistics

People management skills

Financial acumen

Excellent communication skills

Analytical skills

IT skills (MS Word & Excel)

Education

BTEC Higher National Diploma

Diploma of Higher Education

Job description

Join our team as an Operations Manager, where you'll play a key role in delivering exceptional bus services that meet both customer and contractual requirements. In this dynamic role, you'll oversee the operational and financial performance of our garage, ensuring services run safely, efficiently, and to the highest standards. You'll be responsible for leading and motivating staff, managing resources, and driving improvements in service quality, performance, and compliance.

What You'll Do

• Oversee daily bus operations to meet customer and contractual expectations.
• Maximise QIC/QSI performance and operated mileage.
• Lead and manage administrative and operational teams, ensuring top performance and engagement.
• Liaise with other departments to ensure adequate staffing, vehicle availability, and service delivery.
• Monitor driver quality standards and promote accident prevention initiatives.
• Manage financial performance, ensuring operations remain within budget.
• Analyse key performance indicators and take proactive action to drive improvement.
• Oversee payroll accuracy and ensure adherence to company policies.
• Maintain robust administrative processes to ensure contract compliance and successful audit outcomes.
• Handle public correspondence, lost property, and uniform management.
• Support the General Manager during periods of absence and coordinate with the Chief Controller to optimise resource allocation.
• Champion health and safety compliance across all garage operations.

What We're Looking For

• Significant experience within the bus or transport/logistics industry at a senior level.
• Strong understanding of QIC/QSI performance measures and TfL contractual requirements.
• Ideally CPC qualified.
• Proven people management skills with experience handling performance and conflict.
• Strong financial acumen with the ability to manage budgets and analyse KPIs.
• Excellent communication, analytical, and IT skills (MS Word & Excel).
• Knowledge of health and safety procedures in a transport environment.
• Education: BTEC Higher National Diploma, Diploma of Higher Education, or equivalent.

Why Join Us?

• Be part of a dedicated team committed to delivering reliable, high-quality public transport.

• Lead a talented workforce and make a direct impact on service delivery and customer satisfaction.

• Opportunities for professional development and career progression within a respected organisation.

If you're a delivery-focused leader who thrives in a fast-paced operational environment, we'd love to hear from you.