Operations Manager

Buzzworks Holdings; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality group is seeking an Operations Manager to oversee multiple venues across Scotland. The ideal candidate will inspire teams to provide excellent guest experiences, drive sales, and ensure operational excellence. This full-time role offers a competitive package, rewarding career development, and the chance to shape a people-first culture in hospitality.

Benefits

Competitive salary

Ongoing personal and professional development

Supportive culture

Qualifications

• Experience in multi-site hospitality management.
• Track record of driving operational success.
• Passion for service and creating guest experiences.

Responsibilities

• Inspire and mentor venue managers for exceptional service.
• Drive sales and operational excellence across venues.
• Create action plans based on business reviews.

Skills

People-focused leadership

Operational excellence

Sales and profitability management

Coaching and mentorship

Job description

Multi-site role across Scotland | Full-time | Competitive package + benefits

At Buzzworks Holdings, we’re on an exciting journey of growth, and we are looking for an Operations Manager to lead our teams in delivering the very best in Scottish hospitality.

If you’re a people-focused leader who thrives on creating amazing guest experiences, building high‑performing teams, and driving commercial success, this could be the perfect opportunity for you.

The Role

As Operations Manager, you will play a pivotal role in leading multiple venues across the Buzzworks estate, inspiring and supporting our venue managers to deliver outstanding results. You will ensure every guest leaves feeling great, every team feels empowered, and every venue performs at its best — operationally, financially, and culturally. You will work closely with our Operations Director and Leadership Team to deliver on Buzzworks’ purpose: To Make People Feel Great Through Hospitality.

What You Will Do

• Inspire, coach and mentor venue managers to deliver exceptional hospitality and service.
• Drive sales, profitability and operational excellence across all venues.
• Lead business reviews and create action plans for continuous improvement.
• Champion the Buzzworks service culture, achieving top‑tier Customer Experience scores.
• Partner with the People Team to develop, train and grow our talented venue leaders.
• Ensure all venues operate to the highest compliance, safety and brand standards.
• Collaborate with the wider Leadership Team to deliver the company’s strategic goals.

About You

• Experienced multi‑site hospitality leader with a track record of operational success.
• Passionate about people, service and creating memorable experiences.
• Combine commercial acumen with a caring, coaching approach to leadership.
• Organised, resilient and thrive in a fast‑paced, hands‑on environment.
• Lead with integrity, positivity and a genuine love for hospitality.

Why You’ll Love Buzzworks

We’re one of Scotland’s leading hospitality groups, known for our people‑first culture and award‑winning venues. We’re proud to be listed among the UK’s Best Large Companies to Work For, thanks to our focus on care, progression and creating great places to work.

• Competitive salary and benefits package
• Opportunity to lead and shape exceptional venues across Scotland
• Ongoing personal and professional development
• Supportive culture built on our values — Grow Forward Together, Care with Flair, Value Every Voice

Ready to Make People Feel Great Through Hospitality?

If you’re ready to make your mark with one of Scotland’s most respected hospitality businesses, we’d love to hear from you. Apply now or reach out for a confidential chat: 07514 496387

Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to our mission: To make people feel great through hospitality.