Operations Manager

HANDMADE KITCHENS OF CHRISTCHURCH LIMITED; Christchurch; On-site; GBP 65,000; Full time

Job summary

A family-run kitchen design business in Christchurch is seeking an Operations Manager to oversee daily operations and manage staff across showrooms. The ideal candidate has significant experience, excellent communication skills, and the ability to lead by example. This full-time role offers a competitive salary of £65,000 OTE and benefits such as a pension and employee discounts.

Benefits

Company pension

Employee discount

Health & wellbeing programme

On-site parking

Qualifications

• Significant experience in a similar environment.
• Track record of success in a similar role.
• Energy, flexibility, and enthusiasm.

Responsibilities

• Oversee and manage daily operations across retail business.
• Ensure sufficient sales levels to keep workshop running.
• Monitor performance and provide coaching to employees.

Skills

Excellent communication

Time management

Organisational skills

Leadership

IT skills

Job description

Operations Manager

Handmade Kitchens of Christchurch–Christchurch BH23 3TS

Company Overview

Handmade Kitchens of Christchurch Ltd is a family run business about to celebrate our 25th anniversary, we make excellent quality handmade kitchens in our own workshop and sell to retail customers all over England and Wales through our showrooms in Christchurch (Dorset) and Esher (Surrey).

Summary - What you will do:

Reporting to the Directors you will oversee and manage daily operations across our busy retail business. You will be responsible for 17 staff in 2 showrooms, 1 design office and 1 operations office.

Responsibilities - How you will do it?

• Ensure sales levels are sufficient to keep the workshop running at full capacity.
• Ensure the business can provide excellent customer service by always maintaining sufficient staffing levels.
• Monitor the performance and productivity of employees and teams, providing coaching, training and feedback to improve performance.
• Ensure the business remains legally compliant with regulations and standards.
• Manage and further develop our excellent After Sales process.
• Maintain and enforce Health and Safety guidelines.
• Manage the allocation of resources to help meet business goals.
• Develop and maintain good relationships with suppliers
• Perform quality controls to ensure the companies products and services meet customer expectations and monitor KPI's and metrics.
• Develop ways to increase the quality of customer service and increase customer satisfaction
• Analyse data and trends to identify opportunities for process improvement and cost savings.
• Use strong communication skills to foster a culture of innovation and productivity in the workplace.
• Keep up to date with the industry trends and best practices.

What we are looking for:

• Significant experience in a similar environment.
• A track record of success in a similar role.
• Excellent communication, time management and organisational skills.
• Ability to lead by example and be part of a team.
• Energy, flexibility and enthusiasm.
• A high level of self awareness, honesty and integrity
• Excellent IT skills.

Work hours

Full time Monday to Friday with flexibility to work outside these times as required by the business.

Location

You will be based in Christchurch but will travel to Esher, our workshop in the midlands and other locations as and when required by the business.

Salary :

£65,000 OTE

Job Types: Full-time, Permanent

Pay: Up to £65,000.00 per year

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking

Location:

• Christchurch BH23 3TS (preferred)

Work Location:

In person