Operations Manager

NXT Recruitment; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing business in Carlisle is seeking an experienced Operations Manager to oversee office management and support people management. The role involves implementing office policies, conducting team appraisals, and driving operational efficiency. Ideal candidates should have strong organizational and problem-solving skills. This permanent position offers competitive benefits, including a pension scheme and opportunities for career advancement.

Benefits

5% company pension contribution

Profit-share scheme

28 days holiday plus bank holidays

Qualifications

• Proven experience in operations and office management.
• Strong people management skills and commercial awareness.
• Excellent organizational planning and problem-solving abilities.

Responsibilities

• Oversee the day-to-day running of the Carlisle office.
• Implement and maintain office policies, procedures, and systems.
• Conduct team reviews, appraisals, and one-to-one meetings.

Skills

Operations management

People management

Organizational skills

Problem-solving

Effective communication

Job description

Operations Manager

Location : Carlisle

Hours : Monday to Friday 8:45am 5:00pm

Salary : Dependent on experience

Contract : Permanent

We are recruiting for an Operations Manager to join a growing and ambitious business based in Carlisle. Reporting to the Managing Director GRC and CEO, this role is pivotal in ensuring the smooth running of the office, supporting people management and driving operational efficiency. This is a permanent role offering long-term career development and the chance to contribute to a business experiencing consistent year-on-year growth.

Key responsibilities

Operations & Office Management

• Oversee the day-to-day running of the Carlisle office including facilities procurement and general administration
• Implement and maintain office policies procedures and systems
• Support onboarding recruitment and induction of new staff
• Ensure company policies standards and processes are upheld across the business
• Monitor operational metrics budgets and costs to support business performance
• Coordinate projects workflow and resource allocation across departments
• Be proactive in identifying opportunities for operational improvements

People Management

• Conduct team reviews appraisals and one-to-one meetings to support professional development
• Assist Heads of Departments with recruitment campaigns including applicant screening and interview coordination
• Manage annual leave requests bonuses and staff recordsPerform right-to-work ID and DBS checks for new employeesConduct exit interviews and ensure feedback is captured to improve processesFoster a positive and collaborative team culture aligned with company valuesProvide guidance and support on HR matters ensuring compliance with policies and best practice

  Leadership & Communication

  • Stand and present to groups of staff as required
  • Communicate effectively with senior management and colleagues providing updates and recommendations
  • Be open to new ideas contributing proactively to company initiatives
  • Support senior leadership in delivering strategic objectives while following company line

  About you

  • Proven experience in operations and office management (industry background not essential)
  • Strong people management skills and commercial awareness
  • Excellent organisational planning and problem-solving abilities
  • Confident presenting to groups and communicating at all levels
  • Loyal proactive and solution-focused with a willingness to contribute ideas
  • Good understanding of HR processes (formal qualification not essential)
  • Highly organised flexible and able to manage multiple priorities in a fast-paced environment

  Benefits

  • 5% company pension contribution
  • Profit-share scheme
  • 3x death in service
  • 28 days holiday plus bank holidays
  • Opportunity for career progression within a growing business with a minimum 15% year-on-year turnover increase

  This is a fantastic opportunity to join a loyal forward-thinking business that rewards commitment supports career development and offers a varied and rewarding role at the heart of the company.

  Apply today or for more information contact Simon Kean